Salesforce & AI Solutions Architect

Job Description

Role Overview

\n

This is SynconAI's senior technical design authority role. You set multi-cloud architecture, integration patterns, identity and security posture, and AI solution design (including Agentforce) with grounding, guardrails, and human-in-the-loop patterns. You make trade-offs explicit, protect scalability and limits, and stay accountable for architecture that can run in production, not demo theatre.

\n

What You Will Work On

\n

\n
• Multi-cloud solution architecture (Sales, Service, Data 360, Experience, industry clouds as scoped)
\n
• Agentforce and broader Salesforce AI use cases with governance
\n
• Enterprise integration, identity, and data architecture
\n
• Non-functional requirements: limits, scale, resilience, observability
\n
• Technical design authority across multi-shore delivery pods
\n

\n

What You Will Do

\n

\n
• Own end-to-end solution architecture and sign off technical designs before build accelerates.
\n
• Define data architecture, MDM touchpoints, and Data 360 usage where it earns its place.
\n
• Select integration patterns (APIs, events, ETL/ELT, MuleSoft or equivalents) with failure modes documented.
\n
• Set identity, SSO, authorization, and secret-handling standards for the program.
\n
• Architect Agentforce and AI features with grounding sources, guardrails, and human approval paths.
\n
• Evaluate platform limits, async boundaries, and scalability risks before they become production incidents.
\n
• Facilitate architecture decision records and communicate trade-offs to client and delivery leadership.
\n
• Review Apex, Flow, LWC, and integration designs for alignment with the target architecture.
\n
• Guide security review readiness and technical debt pay-down priorities.
\n
• Coach senior developers and consultants; raise the bar without bottlenecking delivery.
\n
• Define non-functional acceptance: performance, monitoring, and operability.
\n
• Stay engaged through go-live and early life support when architecture assumptions meet reality.
\n

\n

What You Will Bring

\n

\n
• 8+ years on Salesforce programs with 3+ years in a solution/technical architect capacity.
\n
• Multi-cloud architecture experience in consulting for mid-market or enterprise clients.
\n
• Practical AI/Agentforce solution design experience or immediately transferable Einstein/automation architecture depth.
\n
• Strong grasp of integration, identity, security, and governance on Salesforce.
\n
• Executive-ready communication: you can defend a design without hiding behind jargon.
\n
• Authorized to work remotely in the United States or Australia.
\n

\n

Salesforce Expertise

\n

\n
• Multi-cloud Salesforce reference architectures and org strategy
\n
• Data architecture, sharing models, and large-data considerations
\n
• Integration patterns, API strategy, and event-driven designs
\n
• Identity (SSO, OAuth), secrets, and security review posture
\n
• Agentforce / AI: grounding, prompt and action design, guardrails, human-in-the-loop
\n
• Limits, async design, scalability, and production operability
\n
• Architecture governance: ADRs, review boards, and technical debt control
\n

\n

Preferred Certifications

\n

\n
• Salesforce Application Architect or System Architect (or equivalent module set toward CTA)
\n
• Relevant Designer credentials (Data, Sharing and Visibility, Identity, Integration)
\n
• Agentforce or Einstein-related Salesforce credentials where held
\n

\n

Nice to Have

\n

\n
• CTA track progress or CTA
\n
• MuleSoft Architect or equivalent integration architecture certification
\n
• Industry depth in financial services, healthcare, or manufacturing
\n
• Prior ownership of production AI assistants with measurable containment of hallucination/risk
\n

\n

How We Work

\n

\n
• Architect-led delivery: solution decisions are reviewed before they become irreversible org debt.
\n
• Ownership from discovery through production, not hand-offs that strand the next person.
\n
• Documentation, testing, and knowledge transfer are part of done, not optional extras.
\n
• You work with multi-shore pods under one architecture standard across USA and Australia hubs.
\n

\n

Location & Working Model

\n

Remote, full-time. Hiring in the United States or Australia. You align to the program's primary client timezone for architecture workshops and design authority reviews.

\n

What Success Looks Like

\n

\n
• Programs have a written architecture that builders follow and reviewers can audit.
\n
• AI features ship with guardrails and human approval where risk requires it, not as unbounded chat.
\n
• Integration and data designs survive first production peak without emergency redesign.
\n
• Delivery teams escape early because they trust your decisions are grounded and timely.
\n