Parts & Accessories Manager

Job Description

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• Geely is a global leader in smart electric vehicles and automotive innovation.
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• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
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• With $100B+ assets and 140,000+ employees worldwide.
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• 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany.
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• 4,000+ sales/service locations worldwide.
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• Fortune Global 500 company for 13 consecutive years.
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• Pioneering AI-driven automotive solutions with one of the largest cloud computing center powers (1.02 Exaflops/sec).
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• Geely's Geespace launched 20 satellites to enable safe autonomous driving.
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• World-class digitalisation and AI-driven manufacturing.
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• Mission & Vision: A Sustainable Future, A Better World.
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• Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative.
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Why This Role:

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• As Geely Auto Australia enters a critical growth phase, building a robust, scalable, and commercially driven national parts and accessories function is essential to supporting dealer success, enhancing customer experience, and ensuring business continuity.
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• This role goes beyond traditional parts operations, taking full ownership of both parts and accessories performance, including commercial outcomes, customer experience, and dealer profitability.
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• The Parts & Accessories Manager will lead the development of a high-performing, data-driven, and customer-centric operation, ensuring strong service delivery, operational excellence, and sustainable business growth.
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Key responsibilities:

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• Develop and execute a national parts and accessories strategy, aligned with Geely Auto Australia's overall business objectives.
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• Own and drive parts and accessories P&L performance, including revenue, margin, cost control, and working capital optimisation.
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• Define pricing strategies, commercial policies, and revenue growth initiatives across both parts and accessories.
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Accessories & Growth

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• Lead the development and expansion of the accessories (genuine and lifestyle products) portfolio, aligned with customer demand, market trends, and brand positioning.
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• Possessing experience in developing high-quality attachments, being familiar with the relevant processes, and having the ability to design corresponding business models.
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• Drive accessory attachment rate across vehicle sales by integrating accessories into the full customer journey (pre-sale, point-of-sale, and aftersales).
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• Develop accessory campaigns, bundling strategies, and promotional programs to maximise revenue and dealer profitability.
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• Collaborate closely with Sales, Marketing, and Dealer Network teams to embed accessories into core commercial strategy.
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Supply Chain & Operations

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• Lead end-to-end parts supply chain management to optimise stock levels, availability, and inventory accuracy, minimising shortages and excess inventory.
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• Oversee supplier management, master data accuracy, lead times, forecasting, procurement, and pricing.
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• Monitor and analyse inventory turnover, fill rates, and obsolete stock, and implement initiatives to improve efficiency.
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• Develop advanced demand planning and forecasting capabilities to support business growth and reduce stock risk.
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• Oversee performance and compliance of suppliers, 3PL warehousing, and logistics partners, ensuring SLA adherence and continuous improvement.
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• Drive cost-to-serve reduction initiatives and optimise warehousing and logistics costs.
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• Manage dealer parts policies, training, and performance, ensuring consistency across the network for parts ordering, stocking, and accessory fitment ratio.
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• Drive continuous improvement through structured dealer performance reviews.
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• Implement dealer incentive programs and performance frameworks to drive parts retention, service absorption, and accessory penetration.
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• Collaborate with regional teams and dealers to identify opportunities to improve service quality and grow parts and accessories sales.
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Process, Systems & Governance

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• Develop, implement, and maintain national parts and accessories processes, procedures, and reporting frameworks.
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• Build scalable operating models, systems integration, and governance structures to support long-term business growth.
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• Coordinate with HQ and stakeholders to improve system integration and operational efficiency.
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Quality, Warranty & Risk Management

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• Oversee warranty returns, root-cause analysis for defective parts, and continuous quality improvement initiatives.
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• Establish robust quality monitoring, recall support, and risk mitigation processes aligned with regulatory and brand standards.
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• Ensure compliance with Australian Consumer Law and internal quality requirements.
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Leadership & Stakeholder Management

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• Supervise and develop parts team members, fostering a high-performance and collaborative culture.
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• Act as the escalation point for complex dealer and customer issues.
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• Influence and align cross-functional stakeholders (Sales, Aftersales, Finance, Marketing, HQ) to deliver integrated business outcomes.
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Job Requirements:

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• 5-7 years' experience in a parts leadership role within an automotive OEM, importer, or distributor environment.
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• Demonstrated experience across both operations and accessories/commercial programs, with a strong understanding of accessory business drivers and customer behaviour.
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• Solid understanding of wholesale and retail parts operations, pricing strategies, and dealer support frameworks.
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• Proven ability to manage end-to-end parts and accessories lifecycle, including forecasting, procurement, pricing, and performance optimisation.
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• Experience managing 3PL partners, including SLA monitoring, performance feedback, and escalation handling.
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• Proficiency in ERP and DMS systems, with strong analytical capability to interpret data and drive business improvements.
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• Strong commercial acumen with ownership mindset, able to balance revenue growth, cost control, and customer experience.
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• Experience driving dealer performance through structured programs, incentives, and commercial frameworks.
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• Excellent stakeholder management and communication skills, with the ability to influence both internal and external partners.
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• Experience in building or scaling parts operations in a new market or high-growth environment is highly desirable.
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• Familiarity with Australian Consumer Law and warranty-related parts processes.
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• Bachelor's degree or above in Supply Chain, Logistics, Business, or a related field.
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Office & Transport & Others:

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• Newly renovated modern office with electric adjustable sit-stand desks.
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• Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M2 nearby.
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