Sales Operations Analyst

Job Description

Under the general direction of the Operations Manager, the incumbent provides administrative support to the sales team, reporting & analysis of sales data, and sales user training with a high level of professionalism and organization in a fast-paced environment.

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Essential job functions

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• Support Sales reps to complete their day-to-day activities
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• Responsible for enforcing company policies and procedures
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• Create specific reports and dashboards for Sales Management to support strategic and tactical initiatives
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• Support data quality process to maintain effective customer and prospect information
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• Complete special projects as needed and other duties assigned
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• Facilitate and train new and existing Salesforce users
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• Continued databases clean up and testing of updates in Salesforce
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• Support order processing tasks and maintain responsibility for order consistency
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• Complete cases submitted to Sales Operations queue within 24 hours
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Qualifications

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• 1 Year Salesforce experience preferred
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• Intermediate to advanced skill with Excel and Google applications (Calendar, Email, Google Docs); familiarity with CRM (Salesforce) and database management systems highly desirable
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• Ability to handle multiple tasks at once
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• Undergraduate degree in business administration or related discipline and up to two years of administrative experience; or combination of education and work experience
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• Strong verbal, written, interpersonal and customer service skills; demonstrated ability to represent the company with internal employees, visitors and vendors
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• Self-starter with a pro-active, take-charge orientation
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• Strong planning and organizational skills with a high attention to detail
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