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CJD Equipment
State Service Manager - CJD TrucksCJD Equipment • Perth, AU
State Service Manager - CJD Trucks

State Service Manager - CJD Trucks

CJD Equipment • Perth, AU
7 days ago
Job description

CJD Equipment has an exciting opportunity for an experienced Service Manager to join CJD Trucks in Forrestfield, WA, as the State Service Manager.

CJD Trucksrepresent world-class products from Paccar, being the Australian-made,market leadingiconic Kenworth Truck together with one of Europe’s leading truck brands, DAF, throughout Western Australia.

This leadership role will be reporting to the General Manager - CJD Trucks WA and your primary responsibilities will be to lead and mentor a motivated service team to achieve outstanding results.

Key responsibilities include:

  • Engaging with customers and staff to deliver an outstanding experience
  • Ensuring efficient and profitable operation of the Service Department
  • Building and maintaining relationships with all key stakeholders of the business
  • Ensuring a safe work environment for the team by maintaining best practices
  • Developing efficient processes and standards in both workshop operations and customer service
  • Leading workshop and call out operations to ensure safe, timely and high-quality repairs and truck servicing
  • Overseeing warranty processes, compliance, quality standards and continuous improvement initiatives
  • Ensuring dealership NPS (CSI)score benchmarks are achieved and maintained

At CJD Equipment, we recognise that our people are key to our success. We're seeking an individual who will play a pivotal role in driving that success—someone who is passionate about contributing to our growth and motivated by the ongoing development and achievements of the team.

What we Offer:

  • Career progression opportunities across the CJD Truck and CJD Equipment group.
  • Commitment to providing an environment that encourages personal development.
  • Ability to be part of the leadership team and work collaboratively to achieve exceptional results.
  • Industry leading remuneration, conditions and incentives.
  • Opportunity to be part of the market leading truck brand in Australia.

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State Service Manager - CJD Trucks • Perth, AU

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