Customer Fraud & Scam Protection Investigator - Alerts team

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Come and be part of our Group Financial Crime Risk team, a function dedicated to protecting the bank, our customers, and the communities we serve from the impacts of financial crime. This is your opportunity to join a critical function and contribute to the continued development and refinement of our Customer Fraud & Scam Protection capabilities.

As an Investigator in our Alerts team, you’ll make an impact by:

• Protecting our customers by investigating and resolving alert-driven fraud and scam activities with speed and precision. Collect, analyse and compile evidence and respond swiftly and decisively, while adhering to the Fraud Management policy, relevant legislation, SLAs and quality standards.
• Customer Service, collaboration and stakeholder Engagement: Build collaborative relationships with customers, law enforcement, other financial institutions, and internal risk and technology teams to deliver positive outcomes.
• Driving continuous improvement by identifying control enhancements and training opportunities to reduce future occurrences and losses.

This is a part time (0.5FTE) 12 month contract which can be based in Melbourne, Bendigo or Adelaide.

The roster

This team provides 24/7 support to our customers. The available roster is detailed below – this is a fixed roster, repeating each fortnight. We are seeking candidates with flexibility to support the team with additional hours/shifts at times. Penalty rates apply for Afternoon shifts, Weekend shifts and rostered days which fall on a public holiday.

Week 1

Thursday – Dayshift: 8:30am to 5pm

Friday - Dayshift: 8:30am to 5pm

Week 2

Thursday – Afternoon shift 4:30pm to 12:30am

Friday – Afternoon shift 4:30pm to 12:30am

Saturday – Weekend shift: 8:30am to 4:30pm

What you’ll bring to the role

• 2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.
• Customer service experience, ideally over the phone, and with a diverse spectrum of people
• Strong analytical skills with a high degree of attention to detail and the ability to disseminate complex information and make informed and quick decisions.
• Sound knowledge of banking systems, product [... truncated ...]

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