Luxury Hospitality Manager

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown Melbourne is seeking an experienced and driven Luxury Hospitality Manager to oversee our most prestigious guest service operation. This is a rare opportunity to lead a large, high-performing team and deliver world-class service across multiple luxury environments.

About the Role

As the Luxury Hospitality Manager, you will be responsible for leading a team of professionals across three key areas:

• Crown Spa, delivering seamless, personalised service to our most valued guests.

• 32 of Melbourne’s most exclusive luxury villas, supported by a dedicated team of butlers and housekeeping professionals.

• The award-winning Crystal Club, a premier lounge renowned for its refined atmosphere and exceptional service.

You will play a pivotal role in maintaining the highest standards of guest satisfaction, driving operational excellence, and fostering a culture of continuous development and service innovation.

Key Responsibilities

• Provide strategic direction for all service departments

• Guarantee a consistently outstanding guest experience

• Foster team engagement through training and performance development

• Manage daily operations, budgets, and uphold service standards

• Partner with senior leaders to elevate the VIP experience

About You

You are a confident and inspiring leader with a passion for luxury hospitality and a proven ability to manage large, diverse teams in a high-end environment.

You’ll bring:

• Extensive experience in premium guest services or hotel operations

• Strong leadership and people management skills

• A commitment to excellence and attention to detail

• The ability to thrive in a fast-paced, guest-focused environment

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.