Medical Practice Manager

We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands‑on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.

Key responsibilities

• Take overall responsibility for the smooth day-to-day running of the practice
• Coordinate the daily administrative activities of the practice
• Ensure patients receive a professional, efficient and welcoming service
• Manage practice workflows, systems and administrative processes
• Identify and resolve operational issues promptly
• Manage patient enquiries by telephone, email and in person
• Coordinate new patient bookings, follow-up appointments and cancellations
• Coordinate and book theatre lists and surgical procedures
• Prepare, type and distribute specialist correspondence and medical letters
• Manage the day-to-day financial administration of the practice

About you

• Previous experience in a medical practice, specialist practice or healthcare administration environment
• Experience in a practice management or senior medical administration role
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Confidence managing multiple competing priorities
• Experience with medical billing and accounts
• Strong computer skills and the ability to learn and manage practice software systems
• Excellent confidentiality and understanding of privacy requirements
• The ability to remain calm and organised in a busy clinical environment

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