Customer Care Team Member

Part-time Permanent Entry Level

Posted 19 Aug 2026

Description

Monday – Thursday | 30 hours per week

$30–$35 per hour + superannuation- remuneration commensurate with experience.

Lifeworks OT is a growing and welcoming Occupational Therapy practice based in Mount Lawley, and we’re looking for an experienced Receptionist / Administrator to join our team on a permanent part-time basis.This is a fantastic opportunity for someone who enjoys working in a busy allied health environment, is highly organised, and genuinely enjoys helping people.

About the Role

As the first point of contact for our clients, you’ll play an important role in creating a positive and professional experience for clients, families and our clinical team.Your responsibilities will include:

• Managing reception and welcoming clients to the practice
• Answering phone calls and responding to emails and enquiries
• Managing appointments, cancellations and clinician diaries
• Processing payments, invoicing and general administrative tasks (both private and NDIS clients)
• Maintaining accurate client records
• Liaising with clients, families, clinicians, support coordinators and other stakeholders
• Supporting NDIS-related administration and processes
• Managing referrals and client onboarding
• General office administration and maintaining an organised reception environment
• Supporting the clinical team with day-to-day administrative requirements

About You

We’re looking for someone who is:

• Friendly, professional and approachable
• Highly organised with excellent attention to detail
• Confident communicating with clients, families and health professionals
• Comfortable working in a busy allied health environment
• Experienced with administration and reception
• Familiar with NDIS processes and terminology
• Ideally experienced within allied health, disability or healthcare
• Confident using computer systems and learning new software
• Reliable, proactive and able to work independently
• A team player who enjoys contributing to a positive workplace culture

Experience with a CRM or practice management system is highly desirable.Experience with

Zanda (formerly Power Diary) or similar allied health practice management software would be an advantage.

What We Offer

• 30 hours per week, Monday to Thursday
• $30–$35 per hour + superannuation, depending on experience
• A friendly and supportive allied health team
• A welcoming and professional practice environment
• The opportunity to be part of a growing Occupational Therapy business
• A varied role where your contribution genuinely makes a difference

About Lifeworks OT

At Lifeworks OT, we are committed to providing high‑quality Occupational Therapy services while creating a supportive and positive experience for our clients, families and team.If you’re an organised and people‑focused administrator looking for a permanent part‑time role within a growing allied health practice, we’d love to hear from you!

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