Front Office Manager - Ibis/Pullman Hotel Brisbane Airport

The Brisbane Airport Hotels Group is seeking a Full-Time Front Office Manager to lead our Front Office team and maintain our high standards of guest service and operational excellence.

Reporting directly to the Hotel Manager – Rooms Division, thisrole would suit a strong and energised individual to leadour front officeteam to excellence by delivering a positive guest experience.

Key Responsibilities Include:

Management of the hotel Front Office operation to achieve a reputation as a market leader

The achievement of guest satisfaction targets and team member satisfaction goals.

Developing and training team members with a strong focus on customer service.

To supervise all guest arrivals and departures, ensuring that room allocations and check in/checkout processes follow set procedures.

Management of the Front Office system ensuring accuracy in use and the generation of accurate reports as required.

Operation of an effective night audit function in conjunction with the Financial Controller.

Ensure public areas are clean and well presented with regular monitoring

Providing management support and presence visible on Front Desk and in the lobby during key service times.

Daily liaison with the Reservations team to ensure accuracy in room allocation and maximising of yield.

Ensure Front Office monthly KPI’s are met.

To besuccessful in this role, youMUST have:

Proven experience in similar positions within a hotel / resort environment.

Self-motivated and a genuine passion for hospitality and customer service.

Experience in rostering and wage control.

Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping and Guest Services.

Proven experience supervising and trainingstaff.

Excellent communication skills, time management skills and the ability to work closely with all hotel departments and Managers.

Be well presented, with an eye for detail and good organisational skills.

The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons and staff in the absence of senior management.

The ability to review daily arrivals to ensure proper handling of VIP's, return guests and groups.

Excellent computer system skills including working knowledge of Opera or Opera Cloud.

We thank all interested parties in advance for their application, however only successful applicants will be contacted.

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

What can I earn as a Front Office Manager

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