Venue Manager @ BOUNCE Greenacres

BOUNCE is more than just a workplace - it’s a movement. With 6.5 million customers, 3,000+ team members and 50 venues across the globe, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.

At BOUNCE, our people bring the experience to life. With world-class customer satisfaction and a reputation for unforgettable moments, we’re creating career-defining opportunities for people who thrive in a fast-paced, high-performance culture.

We believe in progression, connection & impact. Our values - Unity, Accountability, Passion & Keeping it Fresh - guide everything we do, from how we run our venues to how we show up for each other.

If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.

Why You’ll Love This Role

We’re looking for an energetic, commercially minded and people-focused Venue Manager to lead our BOUNCE Greenacres venue in South Australia on a fixed-term maternity cover basis.

This is a fantastic opportunity to step into a significant venue leadership role, take ownership of a high-energy operation and lead a passionate team through an exciting period.

As Venue Manager, you’ll be at the heart of everything happening at BOUNCE Greenacres - from creating awesome customer experiences and developing your team, to driving commercial performance and making sure our venue is safe, engaging and performing at its best.

You’ll lead from the front, creating an environment where our team can thrive, customers feel the BOUNCE energy from the moment they walk through the doors, and our values come to life every day.

Reporting to the Area Manager, you’ll have genuine ownership across people, performance, operations, safety and customer experience.

This is a hands-on leadership role for someone who loves being in the action, knows how to bring people together and gets their energy from seeing a team and a venue succeed.

Flex Your Leadership & Commercial Muscle

This role gives you genuine experience across people, performance and operations. You will:

Lead, coach and inspire a passionate venue team

Drive venue performance across sales, labour, customer experience and engagement

Develop Team Leaders and emerging leaders

Create a culture where accountability, energy and progression go hand in hand

Balance customer experience, safety, labour, revenue and team engagement every day

Use data and performance insights to identify opportunities and drive results

Be a visible leader who is present on the floor and connected to both customers and team

What You’ll Be Responsible For

As Venue Manager, you will play an integral role in the ongoing success of BOUNCE Greenacres. You will manage day-to-day operations, lead your team and drive performance across key measures, including:

Achieving KPIs across sales, labour, safety, venue presentation, customer experience and team engagement

Implementing strategies to improve performance and drive results

Leading sales growth and creating experiences that encourage repeat visitation

Being a visible safety leader and ensuring procedures and standards are followed consistently

Coaching and developing your team and supervisors so growth is accessible to everyone

Reading, responding to and acting on customer feedback to continuously improve the guest experience

Managing expenses and keeping controllable and variable P&L line items within budget

Maintaining a clean, safe and high-quality venue presentation

Supporting operational tasks including customer service, cash handling and food and beverage operations

Building strong relationships with the Area Manager and wider BOUNCE team

You’ll receive comprehensive training in BOUNCE’s customer experience standards, venue management systems and ways of working to set you up for success and give you the tools to lead with confidence.

What You Bring to the Team

We’re looking for someone who brings:

A strong sense of ownership, accountability and initiative

Proven leadership experience in a fast-paced, customer-driven environment

Experience leading, coaching and developing a team

A commercial mindset and confidence working with budgets, KPIs and performance data

The ability to motivate and engage diverse teams

Clear communication and a calm, solutions-focused approach

A hands-on leadership style and willingness to be present on the floor

A genuine passion for creating awesome customer and team experiences

The energy and resilience to thrive in a dynamic, high-volume environment

Experience in entertainment, hospitality, retail, leisure or other customer-focused environments will be highly regarded.

The Perks of the Role

At BOUNCE, customer experience is at the core of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand.

What’s In It For You?

• Career Progression & Growth – Be supported by leadership development and personal growth programs.
• Generous Bonus Structure – Earn performance-based incentives on top of your salary.
• Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends and family involved with regular free passes.
• BOUNCE Team Academy – Learn new tricks and skills from the pros.
• A Culture That Celebrates YOU – Engagement surveys, town halls and recognition awards ensure your voice is heard and your efforts are celebrated.
• Extra Recharge Time – Enjoy 8 additional BOUNCE Days Off (BDOs) and paid birthday leave.
• Work-Life Balance – Work only one weekend day per week and two public holidays a year.
• Paid Parental Leave – Supporting you during life’s biggest milestones.
• Recruitment Referral Incentives – Bring awesome talent into the team and get rewarded.
• Café Discounts – 50% off for salaried team members.
• Mental Health & Wellbeing Support – Access TELUS Health EAP, including mental health resources and professional support.

Take the Leap

This is more than a maternity cover role. It’s an opportunity to step into a high-energy venue, lead a passionate team, drive meaningful performance and make your mark at one of the world’s most dynamic entertainment brands.

Whether you’re an experienced Venue Manager looking for your next challenge or an accomplished leader ready to take the next leap, we want to hear from you.

This is a fixed-term maternity cover opportunity based at BOUNCE Greenacres, South Australia.

Please refer to our Privacy Collection Statement here: https://www.bounceinc.com.au/careers-privacy-collection-statement

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