Talent.com
Infotrust
Senior Support EngineerInfotrust • Sydney, AU
Senior Support Engineer

Senior Support Engineer

Infotrust • Sydney, AU
30+ days ago
Job description

Sydney | Hybrid

Infotrust is looking for an experienced L3 Senior Engineer to join our Service Delivery team in Sydney.

This is a hands‑on role for an engineer who enjoys solving complex technical problems, working directly with customers and taking ownership through to resolution. You’ll support a range of customer environments, lead advanced escalations and contribute to project delivery and ongoing platform improvements.

The Role

  • Resolve complex Azure, infrastructure and networking incidents
  • Support, maintain and optimise customer Azure environments
  • Deliver customer‑facing infrastructure and cloud projects
  • Lead escalations from L1 and L2 engineers
  • Identify opportunities for automation and operational improvement
  • Contribute technical guidance and knowledge across the engineering team
  • Collaborate with internal Service Delivery and Cyber Security teams

Skills and Experience

  • Strong Azure and systems engineering experience
  • Broad capability across infrastructure, cloud, networking and virtualisation
  • Experience supporting complex customer environments within an MSP or managed services provider
  • Advanced troubleshooting and problem‑solving skills
  • Experience with Microsoft technologies, backup and infrastructure platforms
  • Strong communication skills and confidence working directly with customers
  • A practical, accountable approach to delivering technical outcomes

Why Infotrust?

Infotrust is an ASX-listed, cyber‑first technology company delivering managed technology, cyber security, consulting and advisory services across Australia.

You’ll join a technically capable engineering environment where ownership, collaboration and continuous improvement are valued. The role offers variety, customer exposure and the opportunity to work across modern cloud and infrastructure environments.

If you’re an experienced L3 Engineer looking for greater technical ownership and variety, we’d love to hear from you.

#J-18808-Ljbffr

Create a job alert for this search

Senior Support Engineer • Sydney, AU

Similar jobs

Sydney-Based Senior Enterprise Sales Engineer

Placements, Inc.Sydney, AU

Placements AI is building the operating system for advertising.We are a product-first company changing how digital media publishers manage their advertising businesses.Our SaaS platform makes adver... Show more

 • Promoted

Senior Backend Engineer

Big Red GroupSydney, NSW, AU

Big Red Group is the largest experience network in Australia and New Zealand.A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry w... Show more

Technical Support Engineer Full-time

TomraSt Leonards, NSW, AU

TOMRA: Where Innovation Meets Impact.At TOMRA, we’re not just recycling - we’re reinventing it.Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and ... Show more

Senior Solutions Engineer, Enterprise Deployments

LogicMonitorSydney, AU

A technology solutions firm in Sydney is seeking a Senior Solutions Engineer to deliver advanced technical solutions for enterprise customers.This role involves leading deployments, driving product... Show more

 • Promoted

Senior Cloud Reliability Engineer

abcSydney, AU

As a senior Infrastructure Support Engineer, you play a vital role in maintaining technical excellence and operational efficiency, with a primary focus on cloud environments.You'll help clients thr... Show more

 • Promoted

Senior Software Engineer, Core Experiences - Sydney, Australia

Clutch CanadaSydney, AU

Speechify is the easiest way to listen to the world’s information.Articles on the web, documents in the cloud, books on your phone.We absorb it all and let you listen to it at your desk, on the go,... Show more

 • Promoted

Senior Identity Engineer

The Decipher BureauSydney, NSW, AU

You've done the identity engineering grind in-house or on a bodyshop gig.This one's different: a brand new identity practice, backed by a business already winning tier-1 enterprise work, with room ... Show more

Technical Support Engineer (Azure Specialized)

MicrosoftSydney, AU

Technical Support Engineer (Azure Specialized).Technical Support Engineer (Azure Specialized).Technical Support Engineer (Azure Specialized).Be among the first 25 applicants.Technical Support Engin... Show more

 • Promoted

Senior Technical Support Engineer (Integrations)

FloQastSydney, AU

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.Troubleshoot error messages an... Show more

 • Promoted

Support Engineer

AmazonSydney, NSW, AU

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessme... Show more

Technical Support Engineer

Rapiscan SystemsSydney, AU

The Technical Support Engineer (TSE) is responsible for providing expert-level technical product support across the full lifecycle of Rapiscan products & services — from Entry into Service through ... Show more

 • Promoted

Senior Platform Engineer

Pet CircleSydney, AU

At Pet Circle, we believe pets deserve the very best, and the people who love them deserve a better way to care for them.Since 2011, we've grown from that single idea into Australia's biggest onlin... Show more

 • Promoted

Senior IT Support Engineer

Mantech RecruitmentSydney, AU

Direct message the job poster from Mantech Recruitment.Principal Consultant | Below Average Golfer.Senior IT Support Engineer | Sydney | Windows/MacOS, VMWare, Level 1/2 IT Support.One of our great... Show more

 • Promoted

Sr. Technical Support Engineer, Focused Services

Palo Alto NetworksSydney, AU

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge tec... Show more

 • Promoted

Senior Cloud Engineer

Facto.Sydney, AU

We are looking for a Senior Cloud Engineer to support our client on a greenfield project.Facto is a growing Australian IT consultancy specialising in business transformation, technology enablement,... Show more

 • Promoted

Senior Post-Sales Technical Support Engineer

Palo Alto Networks, Inc.Sydney, AU

Palo Alto Networks is seeking a Senior Technical Support Engineer to directly engage with key customers and resolve complex post-sales concerns.You will evaluate multifaceted situations and apply c... Show more

 • Promoted

Senior Storage Engineer

PeoplebankSydney, AU

Our client is seeking an experienced.Senior Storage Engineer Contractor.In this role, you will be responsible for designing, implementing, maintaining, and optimizing enterprise storage solutions t... Show more

 • Promoted

Senior Integration Engineer (Microservices & Springboot)

CareCone GroupSydney, AU

Direct message the job poster from CareCone Group.Senior Technical Talent Acquisition Specialist at Carecone.Comprehensive knowledge of Spring Framework, including.Spring Security, Spring OAuth2, S... Show more

 • Promoted

Backend Support Engineer

Certus Recruitment GroupSydney, AU

Be among the first 25 applicants.Certus Recruitment Group provided pay range.This range is provided by Certus Recruitment Group.Your actual pay will be based on your skills and experience — talk wi... Show more

 • Promoted

Senior Cloud Reliability & Operations Engineer

ThoughtWorks_newSydney, AU

ThoughtWorks_new is seeking a Senior Infrastructure Support Engineer in Australia to ensure operational efficiency and maintain cloud environments.This role involves monitoring performance, respond... Show more