Vice President, Production Services Specialist Ii, Application Production Services & Engineering

Job Description

The Front Office (FO) Equities and Global Markets Risk (GMR) Support team is responsible for providing production support and operational oversight for a diverse portfolio of business-critical applications used by Front Office trading, sales, and risk management functions across the region.

We are seeking a highly motivated and experienced individual contributor to join our MAPS Production Support team. The successful candidate will work closely with Front Office users, Application Development teams, Infrastructure Support, Global Production Support teams, and senior business stakeholders to ensure the stability, availability, and performance of key trading and risk platforms.

This is a high-profile role operating in a fast-paced and dynamic environment that requires strong technical expertise, excellent problem-solving skills, and the ability to effectively manage competing priorities. The role demands a proactive individual who can rapidly assimilate information, drive incident resolution, lead problem management initiatives, and continuously improve the operational resilience of the platform estate.

The successful candidate will be responsible for the end-to-end support lifecycle, including event monitoring, incident management, problem management, change and release support, production readiness reviews, observability enhancements, automation initiatives, and operational risk management. The individual will also serve as a key liaison between business stakeholders and technology teams, ensuring timely communication and effective resolution of production issues.

In addition to maintaining the reliability of existing services, the role provides opportunities to contribute to strategic initiatives focused on operational excellence, automation, observability modernization, resiliency improvements, AI-enabled operational tooling, and platform onboarding activities. The breadth of business and technology exposure offered by this role provides an excellent opportunity to deepen expertise across Global Markets and develop a comprehensive understanding of Front Office and Risk platforms.

The role requires a strong sense of ownership, accountability, and customer focus, with an emphasis on delivering high-quality support and continuously enhancing the operational capabilities of the MAPS organization.

Shift Coverage Requirements

This position supports business-critical applications across multiple time zones and requires flexibility to participate in a rotational support model. The successful candidate will be expected to work early, middle, and late shifts, as well as providing weekend and public holiday coverage on a rotational basis, in accordance with business requirements. Appropriate compensatory time off will be provided in line with company policies.

Responsibilities

• Application Support and Maintenance
• Event Management (Monitoring and Alert Lifecycle Management)
• Incident Management
• Problem Management
• Known Error Management
• Service Request Management
• Knowledge Management
• Release Management
• Change Management
• Configuration Management
• Business Continuity Planning and Execution
• Business Readiness and Pre-Market Checks
• Batch and Feed SLA Management
• Capacity, Performance, and Resiliency Management
• Compliance, Audit, and Regulatory Support
• Relationship and Stakeholder Management
• Business Support Management
• Application and Platform Onboarding
• Tools Development and In-House Projects
• Automation and Process Improvement Initiatives
• Observability and Monitoring Enhancements
• Python
• Tableau
• Geneos (ITRS)
• Dynatrace
• Splunk
• Grafana
• Kibana
• Cribl
• IBM AIOps
• Netcool

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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About the Employer

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!, Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Investment products offered through MLPF&S and insurance and annuity products offered through MLLA:

Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value

Are Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

About the Candidate

• Bachelor's degree in computer science, Electronics, or a related discipline.
• 10+ years of relevant technology experience in application support, production management, or related functions.
• Strong Unix/Linux administration skills.
• Strong SQL knowledge and troubleshooting experience.
• Hands-on experience with scripting languages, including Unix Shell and Perl.
• Experience working in a large-scale enterprise environment.
• Investment Banking experience is preferred.
• Unix/Linux
• SQL
• Shell Scripting
• Perl Scripting

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