Account Specialist

Job Description

THE OPPORTUNITY

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As an Account Specialist at Revenue Management Solutions (RMS), you will play a key role in delivering data-driven insights and supporting client strategy across the Australian market. This role blends analytical responsibilities with client support, allowing you to contribute to pricing analyses, operational deliverables, and franchisee account needs.

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Description

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The Opportunity

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As an Account Specialist at Revenue Management Solutions (RMS), you will play a key role in delivering data-driven insights and supporting client strategy across the Australian market. This role blends analytical responsibilities with client support, allowing you to contribute to pricing analyses, operational deliverables, and franchisee account needs.

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Who You'll Work With

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You'll collaborate directly with the Director on client interactions, presentations, and ongoing communication. This partnership provides opportunities to learn, contribute, and build strong client relationships.

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RIGHT TO WORK

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Candidates must have the legal right to work in the country where the position is based. The employer does not provide sponsorship for work authorization for this role.

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What You'll Do

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• Support franchise and corporate accounts by helping maintain strong, service-focused client relationships.
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• Assist in presenting insights and analytical findings to corporate client contacts and franchisees in a clear, professional manner.
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• Maintain organized documentation, quality checks, and timelines to ensure high accuracy across deliverables.
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• Participate in regular client discussions to help ensure alignment on pricing strategies and support the adoption of recommendations.
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• Support the Senior Director and Consultants during franchisee meetings, workshops, and conventions as needed.
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• Perform quantitative analyses to identify trends, risks, and opportunities.
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SKILLS AND QUALIFICATIONS

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• Bachelor's degree in business, Analytics, Economics, Mathematics, Statistics, or related field.
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• Strong analytical skills with comfort working in Excel (pivot tables, VLOOKUPs, data cleaning).
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• Ability to interpret data and communicate insights clearly.
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• Excellent written and verbal communication skills.
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• Strong organization, attention to detail, and ability to manage multiple priorities.
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• Ability to work effectively with cross-functional and global teams.
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PREFERRED

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• Experience in analytics, financial modeling, or a similar role.
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• Familiarity with SQL, Power BI, Python, or other analytical tools.
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• Prior client service experience or exposure to franchise or retail environments.
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• Knowledge of the restaurant or hospitality industry.
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BENEFITS

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• As a full-time RMS employee, you will receive:
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• Superannuation contributions
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• Paid annual leave and public holidays
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• Hybrid work environment
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• Opportunities for career progression within the Australian market and across RMS globally
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• Access to global training, professional development programs
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• Supportive, collaborative team culture with exposure to international colleagues and clients
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WHO ARE WE

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Revenue Management Solutions (RMS) is committed to supporting restaurants through these ever-changing times. Today, more than 50 major brands in 40-plus countries trust RMS and rely on its data-driven analytics and tech-enabled solutions to optimize sales, menus and a brand's financial health. RMS provides actionable insights to more than 100,000 restaurant locations worldwide to help them make informed business decisions that drive profitability and combat inflation and increasing wages. The company holds five US patents on menu pricing and customer segmentation and supports ongoing academic research efforts. For more information on how RMS helps its clients, visit revenuemanage.com.

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What We Believe

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Our goal at RMS is to create a positive change in the communities we inhabit. With over 20 countries represented throughout our offices, we respect and embrace different cultures, interests, and actions. The acknowledgment of our unique identities is something that connects us across continents to uphold our values of diversity, respect, and responsibility.

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EQUAL OPPORTUNITY EMPLOYER

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Revenue Management Solutions is an equal opportunity employer. We welcome applications from people of all backgrounds and evaluate every candidate on their skills, experience, and potential — without regard to race, colour, religion, gender, age, disability, nationality, sexual orientation, or any other protected characteristic.