Medical Practice Manager
VSMA • Melbourne, VIC, AU
11 days ago
Job description
Job Description
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We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands‑on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.
Key responsibilities \n
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- Take overall responsibility for the smooth day-to-day running of the practice \n
- Coordinate the daily administrative activities of the practice \n
- Ensure patients receive a professional, efficient and welcoming service \n
- Manage practice workflows, systems and administrative processes \n
- Identify and resolve operational issues promptly \n
- Manage patient enquiries by telephone, email and in person \n
- Coordinate new patient bookings, follow-up appointments and cancellations \n
- Coordinate and book theatre lists and surgical procedures \n
- Prepare, type and distribute specialist correspondence and medical letters \n
- Manage the day-to-day financial administration of the practice \n
About you \n
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- Previous experience in a medical practice, specialist practice or healthcare administration environment \n
- Experience in a practice management or senior medical administration role \n
- Strong organisational and time-management skills \n
- Excellent written and verbal communication skills \n
- High attention to detail and accuracy \n
- Confidence managing multiple competing priorities \n
- Experience with medical billing and accounts \n
- Strong computer skills and the ability to learn and manage practice software systems \n
- Excellent confidentiality and understanding of privacy requirements \n
- The ability to remain calm and organised in a busy clinical environment \n
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