Assessories Supervisor

• Geely is a global leader in smart electric vehicles and automotive innovation.
• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
• With $100B+ assets and 140,000+ employees worldwide.
• 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany.
• 4,000+ sales and service locations worldwide.
• Fortune Global 500 company for 13 consecutive years.
• Pioneering AI-driven automotive solutions with one of the largest cloud computing centres (1.02 Exaflops/sec).
• Geespace has launched 20 satellites to support safer autonomous driving.
• World-class digitalisation and AI-driven manufacturing.

Mission & Vision:

A Sustainable Future, A Better World

Why This Role:

• As Geely Auto Australia enters a critical growth phase, building a robust, scalable, and commercially driven national parts and accessories function is essential to supporting dealer success, enhancing customer experience, and ensuring business continuity.
• This role goes beyond traditional parts operations, taking full ownership of both parts and accessories performance, including commercial outcomes, customer experience, and dealer profitability.
• The Assessories Supervisor will lead the development of a high-performing, data-driven, and customer-centric operation, ensuring strong service delivery, operational excellence, and sustainable business growth.

Key responsibilities:

• Develop and execute a national parts and accessories strategy, aligned with Geely Auto Australia’s overall business objectives.
• Own and drive parts and accessories P&L performance, including revenue, margin, cost control, and working capital optimisation.
• Define pricing strategies, commercial policies, and revenue growth initiatives across both parts and accessories.

Accessories & Growth

• Lead the development and expansion of the accessories (genuine and lifestyle products) portfolio, aligned with customer demand, market trends, and brand positioning.
• Possessing experience in developing high-quality attachments, being familiar with the relevant processes, and having the ability to design corresponding business models.
• Drive accessory attachment rate across vehicle sales by integrating accessories into the full customer journey (pre-sale, point-of-sale, and aftersales).
• Develop accessory campaigns, bundling strategies, and promotional programs to maximise revenue and dealer profitability.
• Collaborate closely with Sales, Marketing, and Dealer Network teams to embed accessories into core commercial strategy.

Supply Chain & Operations

• Lead end-to-end parts supply chain management to optimise stock levels, availability, and inventory accuracy, minimising shortages and excess inventory.
• Oversee supplier management, master data accuracy, lead times, forecasting, procurement, and pricing.
• Monitor and analyse inventory turnover, fill rates, and obsolete stock, and implement initiatives to improve efficiency.
• Develop advanced demand planning and forecasting capabilities to support business growth and reduce stock risk.
• Oversee performance and compliance of suppliers, 3PL warehousing, and logistics partners, ensuring SLA adherence and continuous improvement.
• Drive cost-to-serve reduction initiatives and optimise warehousing and logistics costs.
• Manage dealer parts policies, training, and performance, ensuring consistency across the network for parts ordering, stocking, and accessory fitment ratio.
• Drive continuous improvement through structured dealer performance reviews.
• Implement dealer incentive programs and performance frameworks to drive parts retention, service absorption, and accessory penetration.
• Collaborate with regional teams and dealers to identify opportunities to improve service quality and grow parts and accessories sales.

Process, Systems & Governance

• Develop, implement, and maintain national parts and accessories processes, procedures, and reporting frameworks.
• Build scalable operating models, systems integration, and governance structures to support long-term business growth.
• Coordinate with HQ and stakeholders to improve system integration and operational efficiency.

Quality, Warranty & Risk Management

• Oversee warranty returns, root-cause analysis for defective parts, and continuous quality improvement initiatives.
• Establish robust quality monitoring, recall support, and risk mitigation processes aligned with regulatory and brand standards.
• Ensure compliance with Australian Consumer Law and internal quality requirements.

Leadership & Stakeholder Management

• Supervise and develop parts team members, fostering a high-performance and collaborative culture.
• Act as the escalation point for complex dealer and customer issues.
• Influence and align cross-functional stakeholders (Sales, Aftersales, Finance, Marketing, HQ) to deliver integrated business outcomes.

Job Requirements:

• 5-7 years' experience in a parts leadership role within an automotive OEM, importer, or distributor environment.
• Demonstrated experience across both operations and accessories/commercial programs, with a strong understanding of accessory business drivers and customer behaviour.
• Solid understanding of wholesale and retail parts operations, pricing strategies, and dealer support frameworks.
• Proven ability to manage end-to-end parts and accessories lifecycle, including forecasting, procurement, pricing, and performance optimisation.
• Experience managing 3PL partners, including SLA monitoring, performance feedback, and escalation handling.
• Proficiency in ERP and DMS systems, with strong analytical capability to interpret data and drive business improvements.
• Strong commercial acumen with ownership mindset, able to balance revenue growth, cost control, and customer experience.
• Experience driving dealer performance through structured programs, incentives, and commercial frameworks.
• Excellent stakeholder management and communication skills, with the ability to influence both internal and external partners.
• Experience in building or scaling parts operations in a new market or high-growth environment is highly desirable.
• Familiarity with Australian Consumer Law and warranty-related parts processes.
• Bachelor’s degree or above in Supply Chain, Logistics, Business, or a related field.

Office & Transport & Others:

• Newly renovated modern office with electric adjustable sit-stand desks.
• Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M2 nearby.

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