Operations Lead, Enhanced Mental Health Services

Operations Manager - Enhanced Services, (youth & Adult)

Operations Manager – Enhanced Services, (Youth & Adult)

Location: Flexible based at Chatswood, North Parramatta or Penrith, with regular travel required to Western Sydney, Northern Sydney, Blacktown and Nepean Blue Mountains

Work Type: Full-Time | Permanent

Reports to: General Manager of Mental Health & Wellbeing
Package: Competitive salary package + salary packaging + benefits

About the Role

We are seeking an experienced Operations Manager to lead our Enhanced Services portfolio across Western and Northern Sydney and Nepean Blue Mountains.

You will oversee the operational delivery of Youth Enhanced Support Services (YESS), Uniting Adult Mental Health Service (UAMHS) and Blacktown Medicare Mental Health Centre (BMMHC), supporting high-quality, accessible and recovery-focused mental health services for young people and adults.

Working closely with the General Manager and multidisciplinary teams, you will lead people, strengthen service performance and drive operational excellence across multiple locations.

About the Enhanced Services Portfolio

Our Enhanced Services portfolio provides multidisciplinary, community-based mental health support across the region:

YESS – early intervention and outreach mental health services delivered across Western Sydney, Northern Sydney and Nepean Blue Mountains, supporting children, young people and their families experiencing, or at risk of developing, mental health challenges.

UAMHS – multidisciplinary mental health support for adults, including assessment, care coordination, psychological interventions, psychiatry and peer support.

BMMHC – accessible community-based mental health support for people in Western Sydney, connecting people with appropriate clinical and ongoing community supports.

As Operations Manager, you will:

• Lead the operational management of YESS, UAMHS and BMMHC across multiple locations.
• Provide strong people leadership and support the development of multidisciplinary teams.
• Drive service quality, compliance, clinical governance and continuous improvement.
• Monitor service performance, outcomes and operational priorities.
• Build and maintain strong partnerships with internal and external stakeholders.
• Work closely with the General Manager to achieve strategic and operational objectives.
• Foster a positive, inclusive and recovery-oriented culture across the portfolio.
• Lead effectively across multiple sites, balancing operational priorities and service needs.

To learn more about the role, click here to view the Position Description

About You

We're looking for someone who brings:

• Demonstrated leadership experience within mental health and/or community services.
• Strong understanding of community mental health and recovery-oriented practice.
• Excellent operational, people leadership and stakeholder management skills.
• Ability to lead across multiple sites and manage competing priorities.
• Strong understanding of service quality, compliance and continuous improvement.
• A collaborative, solution-focused and values-led approach to leadership.
• Strong communication and relationship-building skills.
• Valid Driver’s licence

Highly Desirable:

• Relevant clinical qualification in Psychology, Social Work, Occupational Therapy, Nursing or Allied Health.
• Experience leading multidisciplinary mental health teams and/or community-based programs.

Why Join Uniting?

At Uniting, leadership means more than performance, it means impact.

We offer:

• Flexibility to be based at Chatswood, North Parramatta or Penrith, with WFH arrangements negotiable and travel to other service locations as required.
• Opportunities for development within the role, including leadership coaching, internal and external supervision, and a generous training budget.
• The opportunity to work alongside a group of highly skilled Operations Managers within one of the largest Mental Health portfolios in the NGO/CMO sector.
• Salary packaging to increase your take-home pay, upto $18,550 per annum
• 4 Me Days – additional paid leave to recharge.
• 4 CPD Days – invest in your professional growth.
• U Rewards – retail and lifestyle discounts.

Click here to learn more about our great benefits: Benefits of working at Uniting

About Uniting: When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

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