Senior Relationship (Strata) Manager

Job Description

Build Relationships. Drive Results. Enjoy the Journey. \n

As a Senior Relationship (Strata) Manager, you'll be trusted to lead your portfolio with confidence, build strong relationships with committees, and deliver outcomes that genuinely improve the communities you support.

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You will be supported by experienced leaders, specialist support teams and industry-leading technology with resources to focus on what matters most: building relationships, providing expert advice and delivering exceptional service.

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If you're an experienced Strata Manager looking for a role where your expertise is valued, your workload is supported, and your career can continue to grow, we'd love to hear from you.

About Smarter Communities \n

Smarter Communities is one of Australia's largest privately owned community management companies, managing more than $30 billion in property across NSW, QLD, VIC and SA. Our vision is to simplify and modernise strata management, helping people live and work better together. As a family-owned business, we combine genuine care, integrity and strong relationships with the opportunities and resources that come from being part of a national organisation. Our people are at the centre of what we do. We have built an operating model designed to support our managers, encourage career growth and create an environment where you can do your best work while maintaining a sustainable workload.

The Opportunity \n

This is a role where you'll take ownership of diverse portfolio of strata communities and become the trusted advisor to committees, owners and key stakeholders. With the support of our dedicated customer connect team managing general enquiries, a specialist customer operations team providing expert support, and a national repairs & maintenance team handling maintenance coordination, you'll spend less time on administration and more time focused on strengthening client relationships and delivering value to your portfolio.

What You'll Be Doing: \n

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• Managing a diverse portfolio of strata communities and acting as the key relationship manager for committees and stakeholders
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• Building trusted, long-term relationships through proactive communication and exceptional customer service
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• Providing guidance and interpretation of strata legislation, bylaws and governance requirements
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• Managing correspondence from owners, tenants and contractors in a professional and timely manner
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• Working closely with our Repairs & Maintenance team to coordinate quotes, approvals and work orders
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• Preparing for and facilitating Annual General Meetings, Extraordinary General Meetings and Committee Meetings, including agendas, budgets and minutes
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• Managing client retention, resolving first-level complaints and providing practical solutions to issues as they arise
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• Overseeing portfolio financial matters and supporting compliance obligations
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• Identifying opportunities to improve processes, service delivery and customer outcomes
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• Contributing to a collaborative culture focused on continuous improvement and shared success
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What You'll Bring \n

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• Experience as a Strata Manager with a strong track record of managing your own portfolio (preferred)
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• A current driver's licence and access to a vehicle
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• Strong knowledge of strata legislation and governance requirements
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• Exceptional communication, stakeholder management and relationship-building skills
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• The ability to manage competing priorities while maintaining a high level of accuracy and attention to detail
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• Strong organisational, financial and problem-solving skills
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• A proactive, solutions-focused approach and confidence in managing complex situations
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• A commitment to delivering outstanding customer experiences
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• A collaborative mindset and willingness to support the success of your team
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Why Join Smarter Communities? \n

We've created a workplace where experienced strata managers can thrive.

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Our Branch Managers don't carry portfolios, meaning they can focus on coaching, supporting and developing their teams. Portfolio sizes are determined by workload complexity, not simply lot counts, and dedicated support functions help ensure you can focus on relationship management and customer outcomes.

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You'll also have access to modern technology, including case management systems, customer self-service tools and ongoing investment in innovation that helps reduce administrative burden and improve efficiency.

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• Expect Hybrid working arrangements
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• Ongoing training, coaching and professional development
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• Birthday leave
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• Option to purchase additional annual leave
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• Schedule B commission program
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• Employee referral and recognition programs
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• Wellbeing initiatives and Employee Assistance Program
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• Team events and social activities
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• Study assistance and development opportunities
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