APAC Inside Sales Pro — ITSM & Service Desk

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Role Overview

SolarWinds is hiring an Inside Sales Representative (ISR) to support the ITSM business across APAC, including SolarWinds Service Desk SaaS and Web Help Desk on-premises solutions.

This role partners directly with the assigned Senior Account Executive to drive both new-logo acquisition and expansion across Mid Market and Enterprise accounts in the region. The ISR is responsible for building pipeline through targeted outbound prospecting into net-new organizations, while also identifying expansion opportunities within the existing SolarWinds customer base that have not yet adopted Service Desk.

With over 300,000 customers globally, SolarWinds has a strong installed base across APAC. This creates a unique opportunity to introduce ITSM into accounts already using SolarWinds for observability, database, or infrastructure management. The ISR plays a critical role in identifying these entry points and creating qualified opportunities for the field.

This is a high-visibility, high-impact role that requires strong prospecting discipline, attention to detail, and close partnership with field sales, marketing, and channel teams across diverse APAC markets and buying motions.

Key Responsibilities

• Partner closely with the assigned Senior Account Executive to drive consistent pipeline creation across the APAC territory.
• Identify and prospect net-new organizations aligned to the ITSM ideal customer profile across Australia and priority APAC countries and verticals.
• Engage existing SolarWinds customers to identify accounts that have not adopted Service Desk and create qualified expansion opportunities.
• Execute outbound campaigns across phone, email, and LinkedIn to generate qualified meetings for both new-logo and expansion motions.
• Qualify inbound and outbound leads and convert them into actionable sales opportunities.
• Conduct account research to understand organizational structure, regional footprint, technology environment, existing SolarWinds products, and ITSM use cases.
• Schedule discovery calls, demos, and meetings for the Senior Account Executive.
• Maintain accurate tracking of activity, pipeline, and opportunity progression in Salesforce.
• Partner with marketing and channel teams to support regional campaigns, partner-led initiatives, and events.
• Support APAC events, workshops, and partner activities to help generate pipeline.
• Maintain disciplined follow-up and progression of early-stage new-logo and expansion opportunities.

Qualifications

• 2–5 years of experience in inside sales, SDR, or business development within SaaS or enterprise software.
• Strong interest in building a long-term career in enterprise sales.
• Proven ability to generate pipeline through outbound prospecting and lead qualification.
• Strong written and verbal communication skills across diverse audiences.
• Highly organized, with the ability to manage multiple accounts and priorities.
• Comfortable operating in a fast-paced, metrics-driven environment.
• Experience with Salesforce or similar CRM platforms.
• Experience working across APAC markets or with multi-country territories is a plus.
• Bachelor’s degree or equivalent experience preferred.
• Ability to work independently while collaborating effectively across APAC and global teams.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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