ICT Support Analyst - 3 Months to $50/hr - Immediate Start

Job Description

ICT Support Analyst - 3 Months to $50/hr - Immediate Start

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Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.

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Key Responsibilities

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• End-User & System Support: Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers.
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• Access Control & Infrastructure: Manage the full lifecycle of Electronic Access Cards (EAC). Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment.
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• Continuous Improvement: Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives.
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What We Are Looking For

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• Education & Industry Background: Tertiary qualifications in IT.
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• Technical Expertise: Hands-on experience with Windows 11, Windows Server 2022, Active Directory, Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms.
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• ITIL & Troubleshooting: Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines.
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• Communication & Collaboration: Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.