Retirement Living Village Coordinator

Job Description

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Part-Time Opportunity AvailableAbout UsRoyal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI is an independent, not-for-profit organisation operating in NSW and ACT. We are an award-winning, leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. We operate 22 residential aged care villages, 20 retirement villages, and a range of home and community services across NSW and the ACT.

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Role Overview: The Retirement Living Village Coordinator is responsible for the day-to-day operations of a Retirement Village, ensuring compliance with organisational policies, legal requirements, and maintaining high standards of customer service. You will operate within your professional scope and the professional and ethical framework.

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• Assist in setup and administration of Retirement Village units, ensuring compliance with RFBI standards and legal requirements.
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• Populate and execute Retirement Village Contracts with delegated parties.
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• Accurately input resident data into the Resident Management system (Epicor) and manage departures.
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• Professionally manage day-to-day village operations
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• Ensure compliance with legislative requirements and establish effective relationships with stakeholders.
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• Monitor Village financial performance, delivering high-quality services within budget.
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• Support sales, marketing, and customer satisfaction efforts, maintaining high occupancy and satisfaction levels.
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• Implement risk management strategies, drive continuous improvement, and participate in professional development programs.
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• Minimum of 2 years administrative experience, preferably in Retirement Village settings.
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• Proven adaptability to changing environments and priorities.
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• Track record of delivering excellent customer service.
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• Excellent communication and interpersonal skills, including the ability to communicate health and emotional changes of residents accurately and promptly.Ability to travel throughout the network of villages as required.
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• Be a part of a supportive & friendly environment
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• The opportunity to develop and grow within this organisation
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• 17.5% Annual Leave loading
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• Eligible for 'not for profit' salary packaging up to $18,550 Benefits - Increase your package
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Application Deadline: 23 September 2026

Retirement Living Village Coordinator - Bathurst \n

Part-Time Opportunity Available

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About Us

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Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI is an independent, not-for-profit organisation operating in NSW and ACT. We are an award-winning, leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. We operate 22 residential aged care villages, 20 retirement villages, and a range of home and community services across NSW and the ACT.

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Role Overview:

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The Retirement Living Village Coordinator is responsible for the day-to-day operations of a Retirement Village, ensuring compliance with organisational policies, legal requirements, and maintaining high standards of customer service. You will operate within your professional scope and the professional and ethical framework.

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Key Responsibilities:

\n

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• Assist in setup and administration of Retirement Village units, ensuring compliance with RFBI standards and legal requirements.
\n
• Populate and execute Retirement Village Contracts with delegated parties.
\n
• Accurately input resident data into the Resident Management system (Epicor) and manage departures.
\n
• Professionally manage day-to-day village operations
\n
• Ensure compliance with legislative requirements and establish effective relationships with stakeholders.
\n
• Monitor Village financial performance, delivering high-quality services within budget.
\n
• Support sales, marketing, and customer satisfaction efforts, maintaining high occupancy and satisfaction levels.
\n
• Implement risk management strategies, drive continuous improvement, and participate in professional development programs.
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Qualifications and Experience:

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• Minimum of 2 years administrative experience, preferably in Retirement Village settings.
\n
• Proven adaptability to changing environments and priorities.
\n
• Track record of delivering excellent customer service.
\n
• Excellent communication and interpersonal skills, including the ability to communicate health and emotional changes of residents accurately and promptly.Ability to travel throughout the network of villages as required.
\n

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What you'll get in return:

\n

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• Be a part of a supportive & friendly environment
\n
• The opportunity to develop and grow within this organisation
\n
• 17.5% Annual Leave loading
\n
• Eligible for 'not for profit' salary packaging up to $18,550 Benefits - Increase your package
\n

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Application Deadline: 23 September 2026

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