Talent.com
Animal Referral Hospital
Client Services Representative - ARH EssendonAnimal Referral Hospital • Melbourne, VIC, AU
Client Services Representative - ARH Essendon

Client Services Representative - ARH Essendon

Animal Referral Hospital • Melbourne, VIC, AU
3 days ago
Job description

Job Description

\n

    \n
  • Casual
    • \n

Job Description \n

Are you a people person, animal obsessed and thrive in a fast-paced environment? We are looking for afriendly face to join our team as aCustomer Care Representative at Animal Referral Hospital Essendon Fields!

\n

ARH Essendon Fields is a 24-hour multi-disciplinary specialist and emergency veterinary hospital located 8 km north-west of Melbourne's central business district. Our team of exceptional veterinarians, nurses, and support staff are committed to providing the highest quality emergency, medicine, surgical, oncology, ophthalmology and diagnostic animal services to the pet owners of Melbourne.

\n

This role is available part-time, full-time or casual!

\n

As part of the Customer Care team your duties will include:

\n

    \n
  • Greeting and assisting clients in a professional, timely and warm manner
    • \n
  • Handling high volumes of inbound calls efficiently
    • \n
  • Managing the hospital’s general email inbox
    • \n
  • Correspond with clients, referring veterinarians, 3rd party suppliers and other team members, ensuring to provide appropriate and pertinent information
    • \n
  • Discuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic manner
    • \n
  • Schedule and manage appointments for each department
    • \n
  • Managing invoicing, payments (EFTPOS/credit card, direct debit), and processing 3rd party financing (VetPay, ZipPay, etc.)
    • \n
  • Processing insurance claims, including GapOnly claims, through the practice management software
    • \n
  • Entering and maintaining accurate and complete records and data related to patients and clients
    • \n
  • Maintain a consistently high level of organisation and cleanliness in the reception area
    • \n
  • Conduct oneself in a manner that uphold the values of ARH Essendon and the Greencross Pet Wellness Company
    • \n

\n

About You:

\n

    \n
  • The ideal candidate will have at least 2 years' experience in a fast-paced reception or front of house role in the veterinary industry, health care environment or similar
    • \n
  • Ability to efficiently manage and prioritize multiple tasks while maintaining composure under pressure, such as high call volumes, a crowded reception waiting room, and Level 1 presenting patients
    • \n
  • Tech-savvy with a proficiency in Microsoft 360
    • \n
  • A meticulous attention to detail and a commitment to accurate data entry
    • \n
  • Ability to effectively communicate with people from diverse backgrounds in a compassionate and empathic way
    • \n
  • Ability to handle challenging and/or demanding clients with tact and professionalism
    • \n
  • Enjoy working and being a part of a close-knit team
    • \n
  • Available to work a variety of shifts including days, weekends, and evening shifts (to 1:00am)
    • \n
  • Available to work over Public Holidays (Christmas, Easter, New Year's etc.)
    • \n
  • Experience with RxWorks is highly desirable but not essential as we will train the right candidate
    • \n

\n

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace.You can enjoy a competitive salary PLUS:

\n

    \n
  • Discounts onHills Products for your pet
    • \n
  • Discounts at our Petbarn stores
    • \n
  • Essendon Fields specific discounts including childcare, food, car servicing, beauty services, and gym memberships - combined with the convenience of having these facilities directly on-site
    • \n
  • Close proximity to public transport
    • \n
  • Access to a wealth of continuing education
    • \n
  • Free access to confidential Employee Assistance Program LifeWorks 24/7
    • \n

\n

#J-18808-Ljbffr

Create a job alert for this search

Client Services Representative - ARH Essendon • Melbourne, VIC, AU

Similar jobs

Client Services Specialist

MarshMelbourne, AU

We are seeking a talented individual to join our.This role will support colleagues and clients in all aspects of administration and technical support through accurate, efficient and timely producti... Show more

 • Promoted

Client Services Officer

RIVA Recruitment - AustraliaMelbourne, AU

Join to apply for the Client Services Officer role at RIVA Recruitment - Australia.Our client is an established financial planning and wealth management firm, who specialise in assisting affluent p... Show more

 • Promoted

Client Services Representative – 6 Month Contract

E&P Financial GroupMelbourne, AU

Client Services Representative – 6 Month Contract.E&P Financial Group (E&P) is a diversified financial services business, servicing clients across wealth management, funds management, corporate adv... Show more

 • Promoted

Premium Client Manager - AU

PepperstoneMelbourne, AU

Pepperstone is a regulated online Forex and CFD trading platform.We are a global fintech with the agility of a startup, and we empower clients to take on the global markets with confidence.We are a... Show more

 • Promoted

Client Services Assistant

Lex MedicusMelbourne, AU

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Lex Medicus is an established and reputable medico-legal provider, operating for 13+ years.Lex Medicus... Show more

 • Promoted

Client Service Manager

ZellaMelbourne, AU

At Zella Money, we’re redefining mortgage broking, making finance simple, accessible, and tailored to each client’s needs.We’re a team of passionate experts dedicated to delivering exceptional serv... Show more

 • Promoted

Client Service Consultant - Wealth

Macquarie GroupMelbourne, AU

Join our specialist Wealth division that offers market-leading integrated wealth solutions for advisers and their clients.As a Client Service Consultant, you’ll be part of a national team of expert... Show more

 • Promoted

Manager - M&A Transaction Services

DeloitteMelbourne, VIC, AU

Are you an experienced M&A Transaction Services professional who wants to take their M&A career to the next level? Join a market-leading team advising top-tier corporates and global private... Show more

Client Services Manager

Fuse RecruitmentMelbourne, AU

About the Company: Our client is a highly successful and established Financial Services firm helping ambitious Australian families who want to take control of their financial future.They’re looking... Show more

 • Promoted

Client Services Team Leader

Clicks IT RecruitmentMelbourne, AU

Clicks IT Recruitment is proud to partner with a leading Australian software provider in the education and transport sector, currently seeking a.This is a fantastic opportunity to lead a dynamic su... Show more

 • Promoted

Client Service Manager - Asset Services - 10-month contract

Alex GatfieldMelbourne, VIC, AU

Our client is a global financial institution seeking an experienced custody Client Services Manager.The Client Services Manager will play a key role in supporting all aspects of managing the admini... Show more

Client Solutions Manager

Advertising Industry CareersMelbourne, AU

Promoting careers in the Australian advertising industry.This role is promoted by AIC on behalf of Hatched.The Client Solutions Manager is an integral part of our team.In this role, we're keen for ... Show more

 • Promoted

Senior Services Consultant

Myob Group LimitedMelbourne, AU

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.At MYOB, we believe what’s good for one business is... Show more

 • Promoted

Client Services Officer

Federal Court of AustraliaMelbourne, AU

Federal Court of Australia provided pay range.This range is provided by Federal Court of Australia.Your actual pay will be based on your skills and experience — talk with your recruiter to learn mo... Show more

 • Promoted

Client Service Consultant

Slater and Gordon LawyersMelbourne, AU

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients we are people caring for people.Slater and Gor... Show more

 • Promoted

Client Services Coordinator

Rezonate RecruitmentMelbourne, AU

Recruitment Consultant at Rezonate Recruitment - Connecting talented Business Support Professionals with exceptional employers across Australia!.CLIENT SERVICES / TAX ADMINISTRATION POSITION - MULT... Show more

 • Promoted

Client Relationship Manager

Vision SuperMelbourne, AU

Are you a people person with a knack for building strong relationships? Do you want to make a difference in your community while advancing your career? If you like meeting new people and don’t mind... Show more

 • Promoted

Client Administrator

ESSSuperMelbourne, AU

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from ESSSuper.Since 1925, ESSSuper and the funds before it have served t... Show more

 • Promoted

Financial Services Client Services Associate

Sharp & CarterMelbourne, AU

A well-regarded financial services firm in Melbourne is seeking a Client Services Officer.This role is ideal for a professional with an administration support background in accounting or financial ... Show more

 • Promoted

Financial Services Customer Support Specialist

Crypto Pro NetworkMelbourne, AU

Netwealth in Melbourne is seeking a Customer Service Representative to be the first point of contact for advisers and clients, delivering timely and accurate solutions across phone, email and onlin... Show more