After-Sales Leader & Client Care Coach

Cullen Jewellery is seeking an Assistant Client Care Manager to join our full-time after-sales team in our Kew Office. You’ll support day-to-day operations, handle escalations, and mentor our team of After-Sales Consultants, stepping up when the Manager is away.

Working Tuesday to Friday 9am-5pm and Saturday 8am-4pm, you will own key workflows, manage rostering and queues, and contribute to a culture that blends craftsmanship with digital-forward service.

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