Service Coordinator - HVAC (10 Month Fixed Term Contract)

Job Description

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Job Type: Contract

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Location: Sunshine Coast

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Job Category: Administration

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Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.

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With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.

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Due to continued growth, we are seeking a Service Coordinator to join our team inNambour for a 10 month fixed term contract.

Job Description \n

The Role:

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• Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders.
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• Maintain client portals, generate invoicing and work orders in order to meet client KPIs
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• Coordinate subcontractor administration and support with monthly reporting
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• Manage inbound calls from clients and technicians.
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Desired Skills and Experience \n

Selection Criteria:

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• Previous experience working in a customer service based role
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• Ideally has exposure in the HVAC Service industry - however not essential
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• Confident with technology and can work within complex in house systems, including MS Word, Excel and Outlook
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• Willingness to learn, with excellent communication skills
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• Strongtime management skills and attention to detail
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• Possess a positive, proactive customer focused approach
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• Graduates encouraged to apply, with training facilitated for the right candidate
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Why Grosvenor?

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Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!

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