Service Advisor Jaguar Land Rover

If you take pride in delivering an exceptional customer experience and know your way around premium vehicles, this Service Advisor role with Frizelle Sunshine Automotive at Springwood could be exactly the opportunity you have been looking for.

About the role:

As the face of the Jaguar Land Rover service department, you will be the key connection between customers and the workshop, ensuring every interaction reflects the standard that Jaguar Land Rover owners expect.

Your day-to-day will include:

• Greeting customers and managing vehicle bookings, giving you direct ownership of the customer journey from arrival to collection
• Consulting with customers to accurately document vehicle concerns, so technicians can work efficiently and customers feel genuinely heard
• Providing clear progress updates and transparent communication on costs, building the kind of trust that brings customers back
• Upselling additional services and maintenance items where appropriate, rewarding your product knowledge with real earning potential
• Coordinating workflow between the service desk and the workshop team, keeping the day running smoothly
• Handling invoicing and ensuring vehicles are presented to a high standard at the time of return

About You:

You are someone who combines strong automotive knowledge with a genuine commitment to customer care, and you thrive in a role where no two days look exactly the same.

More about you:

• Previous experience as a Service Advisor, ideally within a prestige or franchise dealership environment
• A current Queensland driver's licence is essential for this role
• Confidence using dealer management systems to manage bookings and documentation accurately
• Strong communication skills that allow you to explain technical information clearly to a range of customers
• A natural ability to manage competing priorities without letting service quality slipExposure to JLR or other prestige brands will be well regarded

The benefits:

Frizelle Sunshine Automotive offers a workplace where your contribution is recognised and your career has room to grow alongside some of the most respected vehicle brands in the world.

Benefits include:

• A permanent, full-time role with genuine long-term career pathways within a large automotive group
• The opportunity to work exclusively with the premium JLR brand, building specialised expertise that sets you apart
• A supportive team environment where experience is shared and quality is a shared standard
• Access to manufacturer training to keep your knowledge current and your career moving forward
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

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