Forward Deployed Engineer - I

Job Description

Description \n
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Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks.

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Australia is a growing deployment market for Botsync’s AMR fleet, with customers running live automation across facilities that need dedicated on-site engineering support.

\n What does Success look like:

\n Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase.

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Key Responsibilities:

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Deployment and commissioning

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• Oversee the installation and activation of automation systems at customer locations
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• Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance
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• Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports
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• Perform preventive maintenance of systems every quarter and replace components if necessary
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Troubleshooting and support

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• Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software
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• Coordinate with the remote support team for an efficient handover of projects during the hypercare phase
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• Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach
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• Participate in monthly KT sessions on version upgrades and bug fixes
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Customer engagement and reporting

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• Provide comprehensive training to customer personnel on AMR operations and maintenance procedures
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• Develop relations with customer’s operations or maintenance teams
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• Update weekly reports regularly, highlighting progress, challenges, and resolutions
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• Identify and propose potential improvements to AMR performance and user experience
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Requirements \n
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Essential

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• Bachelor’s degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)
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• Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies
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• Ability to work independently in on-site, customer-facing environments
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• Willingness to travel frequently to customer sites as required
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• Full working rights in Australia (individuals with 491 visa)
  
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Highly desirable

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• Exposure to industrial safety and compliance checks in a manufacturing or warehouse environment
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• Experience troubleshooting integrated hardware and software systems in the field
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Benefits \n
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• Competitive salary
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• Comprehensive health benefits package
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• Hustle of a young startup, always something to do and something to improve
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• Opportunities for professional development and growth into management roles
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• Collaborative and inclusive work environment
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