Talent.com
Allied Credit Group
Senior Manager, Financial Assistance & Customer ServiceAllied Credit Group • Macquarie Park, New South Wales, Australia
Senior Manager, Financial Assistance & Customer Service

Senior Manager, Financial Assistance & Customer Service

Allied Credit Group • Macquarie Park, New South Wales, Australia
9 days ago
Job description

Senior Manager Financial Assistance & Customer Relations

Location Macquarie Park Sydney

  • Lead skilled teams in a customer-facing area of the business.
  • Join an ambitious firm which is growing evolving & improving its processes.
  • Allied Credit has a hybrid work environment; we understand the value of a work-life balance.

We are seeking an experienced and passionate leader to step into the role of Senior Manager Financial Assistance & Customer Relations (IDR &EDR).

In this critical leadership role you will be responsible for shaping and delivering best-in-class financial assistance and complaints management outcomes and strategies. You will lead a high-performing team ensuring fair efficient and empathetic resolutions for customers experiencing financial difficulty vulnerability or expressions of dissatisfaction while maintaining strong alignment with regulatory obligations and operational priorities.

What you will be doing

  • Provide strategic and operational leadership across hardship and complaints functions.
  • Balancing customer-first outcomes and business priorities particularly for vulnerable customers.
  • Embed strong governance risk management and regulatory compliance practices.
  • Drive continuous improvement through insights root cause analysis and systemic uplift.
  • Lead coach and inspire teams to deliver high-quality efficient and consistent outcomes.
  • Partner across the organisation to influence change and improve customer experiences.

Your background

  • Proven experience in hardship complaints dispute resolution and customer service functions within a regulated environment.
  • Strong understanding of regulatory frameworks customer remediation and risk management within consumer finance.
  • A track record of building high-performing teams and driving cultural excellence.
  • Exceptional stakeholder management presenting and influencing skills.
  • The ability to balance customer advocacy with commercial and organisational outcomes.
  • A passion for delivering fair empathetic and sustainable solutions for customers.

Why work for Allied Credit

  • Work-life balance hybrid working arrangements allow a balance of working from home and the office and we are always willing to discuss flexible working options.
  • Wellness day to take a day off for some R&R around your birthday and a Volunteer Day to support your community.
  • Discount offers on selected retailers car loans and novated leasing options.
  • A learning environment where we take your development and career aspirations seriously.
  • 16 weeks of paid parental leave along with Salary Continuance Insurance.

We want individuals who will buy into and thrive with Allied Credits Values of Customer Focus Adaptability Risk Confidence Integrity and Teamwork. We welcome free thinkers who challenge the status quo and embrace change.

Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair transparent and inclusive hiring process ensuring that all candidates are evaluated based on their skills experience and potential regardless of race gender age disability sexual orientation or any other irrelevant characteristic.

Please contact Alex Kelly on for a confidential discussion. For further information on Allied Credit please visit our website at or email


Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1

Create a job alert for this search

Senior Manager, Financial Assistance & Customer Service • Macquarie Park, New South Wales, Australia

Similar jobs

Assistant Store Manager: Lead with Heart & Growth

duskMiranda, AU

Assistant Store Manager based in New South Wales, Australia.This role involves supporting day-to-day operations, delivering heartfelt customer experiences, and fostering a warm, collaborative envir... Show more

 • Promoted

Customer Success Manager - Critical Infrastructure

Cdc Data CentresEastern Creek, NSW, AU

Fantastic opportunity to enter the rapidly growing Data Centre industry.Tailored CDC Academy and hands-on training provided.Make Your Mark in this newly created position.Established in 2007, CDC Da... Show more

Manager, Tax (Private Clients)

Recruitment LABSInner West Sydney, NSW, AU

Top-of-market for Manager level).Sydney (City Fringe / Inner West).Tax & Wealth Reporting for UHNW Families & Individuals.The sweet spot for this role is an Assistant Manager or Manager wit... Show more

Management Positions

Plumbers Supplies Co-operativeSilverwater, NSW, AU

Opportunities all across Sydney.We’re Growing — and This Is More Than Just a Job.Plumbers Co-op has built real momentum over the past year — strengthening service, rebuilding trust with our Owner-M... Show more

Revenue Manager

NovotelWolli Creek, NSW, AU

We are ‘relentlessly guest obsessed’ at Accor.Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.Novotel Sydney International Airport i... Show more

Customer Service - Harvey Norman

Harvey NormanAuburn, NSW, AU

Customer Experience & Tech Support Specialist.Harvey Norman Flagship Store | Auburn.Full Time Hours | Front Counter | Technology & Repairs Support.Harvey Norman Flagship Auburn is seeking a.Custome... Show more

2IC to CFO: Finance Lead, Property Development Growth

Perigon GroupStrathfield, AU

Perigon Group in Strathfield is seeking a senior finance professional to lead their finance team and support the CFO in business strategy.This high-impact role includes responsibilities such as sta... Show more

 • Promoted

Senior Finance Manager

REO GroupSmithfield, NSW, AU

Senior Finance Manager for a global Manufacturing business.This is a newly created APAC regional role within a global manufacturer.The organisation is currently moving through a transformative phas... Show more

Restaurant Manager: Lead Team, Boost Sales & Service

Guzman y Gomez Mexican KitchenPunchbowl, AU

Guzman y Gomez Mexican Kitchen is looking for an experienced Restaurant Manager in Punchbowl, New South Wales.In this role, you will lead daily operations, coach your team, and manage the restauran... Show more

 • Promoted

Assistant Restaurant Manager - Moorebank

Red RoosterMoorebank, NSW, AU

Casual / Part-Time / Full-Time.Red Rooster is Australia’s first and favourite chicken shop, loved by Aussies for almost 50 years.We are passionate about our people - that is, our crew, customers an... Show more

Wealth Management Assistant - Hybrid & Flexible Hours

RGH-Global LtdLiverpool, AU

A well-established wealth management practice in Liverpool seeks a Wealth Management Assistant to provide essential administrative support.The ideal candidate will possess strong customer service s... Show more

 • Promoted

Senior Account Manager – ANZ & Distributor Growth

ClariantBankstown, AU

Clariant is seeking a candidate for account management focused on Heart/Belly customers in Australia and New Zealand.The role involves managing relationships with procurement, R&D, and product deve... Show more

 • Promoted

Senior Contracts Manager

On Demand HRMarrickville, NSW, AU

Turner Bros Commercial is an industry leader in the design, supply, project management and installation of internal and external solar shading systems, automatic shading control systems and hospita... Show more

Business Manager - F&I

Sime Darby Motors Retail (Australia) Pty LtdParramatta, NSW, AU

Sime Darby Motors Retail (Australia) Pty Ltd.Parramatta BMW – Big Opportunities Await.Are you an enthusiastic, motivated, customer-oriented professional? Do you have a passion for exceeding custome... Show more

Senior Project Manager - Power Generation

CumminsWetherill Park, NSW, AU

Based at our Wetherill Park branch in New South Wales, you will join our expanding Power Generation team and lead the delivery of complex commercial, data centre, and critical infrastructure projec... Show more

End-to-End Financial Accountant — Hybrid, Audit Lead

4DTalentStrathfield, AU

An international finance company in Strathfield is seeking a Mid-Senior Accountant to take ownership of accounting for a business unit, including managing P&L and conducting audits.The role offers ... Show more

 • Promoted

Business Services Manager

Ausphin Pty LtdParramatta, NSW, AU

Ausphin Group Pty Ltd is a leading Australian organisation specialising in.Established over a decade ago, Ausphin has built strong partnerships with hotels, restaurants, and hospitality groups acro... Show more

Remote Allied Health Client Partnerships Manager

Healthii People AustraliaStrathfield, AU
Remote

A growing rehabilitation provider is seeking a Senior Recruitment Consultant in Australia to manage key client accounts and collaborate with internal teams to deliver exceptional services.Ideal can... Show more

 • Promoted

Director Engagement & Product Stewardship

NSW Environment Protection Authority (EPA)Parramatta, AU

Director Engagement & Product Stewardship.The Director Engagement & Product Stewardship leads the approach to local government, industry, community and stakeholder engagement, representing the EPA ... Show more

 • Promoted

Sales and Relations Manager

EstateXRouse Hill, NSW, AU

EstateX partners with real estate agents across Sydney to help homeowners prepare their properties for market.We provide all pre-sale preparation services under a pay-on-settlement model, allowing ... Show more