Residential Care Worker (High Intensity) - Wollongong

Job Description

Sydney Health & Care Services (SHCS) is hiring Disability Support Workers to join our Residential care team in Supported Independent Living in Wollongong NSW.

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We have Casual and Part time shifts available:

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Availability across a 24/7 roster, including morning, afternoon, and active overnight shifts is essential.

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Shift duration ranges from 3hrs - 8hrs.

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This role requires:

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• Experience and confidence in supporting individuals with ASD Level 3 and intellectual disability
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• Familiarity with restrictive practices
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• Management of high and frequent behaviours of concern
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Behaviours of concern you must be confident supporting:

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• self-injurious behaviours (e.g., head hitting, biting)
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• physical aggression (e.g., grabbing, scratching, striking)
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• property damage (e.g., throwing items, slamming doors)
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• absconding/exit-seeking behaviours
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• sensory-seeking and repetitive behaviours
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• complex personal care needs (including hygiene and faecal smearing support)
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Key responsibilities

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• Follow BSP strategies consistently (including Green/Yellow/Red response)
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• Use low arousal de-escalation and proactive support strategies
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• Provide personal care, hygiene support, and daily living assistance
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• Medication administration (Webster packs) and PRN processes as authorised
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• Complete clear documentation: shift notes, ABC/behaviour tracking, incident reporting
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• Maintain participant dignity, privacy, and professional boundaries
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• Escalate concerns through the chain: Team Leader House Coordinator ROM (after hours via On-Call)
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What we're looking for

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• SIL experience and confidence with complex behaviours (highly regarded)
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• Strong documentation skills and ability to follow plans precisely
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• Medication competency (or willingness to complete competency assessment promptly)
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• Calm under pressure, consistent, and respectful communication
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Essential requirements:

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• NDIS Worker Screening Check (or willingness to obtain immediately)
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• National Police Check
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• First Aid + CPR (current)
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• Must have a reliable car that is insured and have NSW Driver's License (Provisional is acceptable)
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• Minimum Cert IV in Disability / Community Services / Mental Health (or equivalent)
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• Unrestricted Australian work rights
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• No sponsorship provided
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• Two professional references
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