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Wet Willie's
IT Support SpecialistWet Willie's • Willow Grove, VIC, AU
IT Support Specialist

IT Support Specialist

Wet Willie's • Willow Grove, VIC, AU
7 days ago
Job description

Job Description

Job - IT Support Specialist\n
\nWillow Grove, PA \n

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

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Specific duties include:

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  • Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
  • \n
  • Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
  • \n
  • Deliver excellent customer service onsite and via the telephone including:\n
      \n
    • Building rapport with the client
    • \n
    • Making them feel comfortable with working with you
    • \n
    • Inspiring confidence in the solutions you are delivering
    • \n
    • Being conscious of their time and level of frustration
    • \n
    • Following up when you say you will
    • \n
    • Inputting complete and accurate notes in the internal systems
    • \n
    • Effectively managing your time and the resources to make sure that you are delivering the highest value to clients
    • \n
  • \n

Requirements \n

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  • High School diploma or GED, some college preferred
  • \n
  • At least 3 years of experience in the IT services field
  • \n
  • Thorough understanding of small business technology; particularly Microsoft products
  • \n
  • Microsoft Certified Professional certification strongly preferred
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  • Cisco Certified Network Associate is a plus
  • \n
  • Passion for teamwork, continuing education, problem solving and exceptional customer service
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  • Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
  • \n
  • Advanced Windows XP experience preferred
  • \n

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IT Support Specialist • Willow Grove, VIC, AU

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