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Desktop Support EngineerTech People 247 • Brisbane, AU
Desktop Support Engineer

Desktop Support Engineer

Tech People 247 • Brisbane, AU
2 days ago
Job description

We are currently hiring for a Desktop Support Engineer to join our team in Brisbane, Australia

Contract Type: Self-employed (B2B) no visa support will be provided

Job Responsibilities:

  • Troubleshoot hardware, software, and application issues
  • Manage and update tickets in the helpdesk system
  • Perform break-fix support and fault resolution
  • Install, configure, and support Windows OS & MS Office
  • Support printers, laptops, desktops, and peripherals
  • Basic support for Mac OS (Apple devices)
  • Diagnose network connectivity issues using standard tools
  • Perform preventive maintenance on IT equipment
  • Coordinate with vendors for complex issues (e.g., AV systems)

Required Skills & Experience:

  • 2-3 years of experience in Desktop Support / IT Support
  • Strong knowledge of Windows 7-10 & Office 365
  • Experience with Active Directory & Group Policies (GPOs)
  • Familiarity with ticketing tools and ITIL processes
  • Knowledge of hardware troubleshooting & installations
  • Basic understanding of networking, servers, and telecom
  • Experience with mobile device management (iOS/Android)
  • Good communication and problem-solving skills

Preferred Qualifications:

  • Bachelor's degree in Computer Science or related field
  • Certifications like CompTIA A+ / MCP are a plus

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Desktop Support Engineer • Brisbane, AU

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