ServiceNow AI & Enterprise Automation Lead – Managing Consultant

ServiceNow AI & Enterprise Automation Lead – Managing Consultant Overview

Job Details

• Company Name: Capgemini
• Job Role: ServiceNow AI & Enterprise Automation Lead – Managing Consultant
• Qualifications: Not Specified
• Category: IT Jobs
• Job Type: Full Time
• Location: Newcastle

As a part of Capgemini Invent, the digital innovation and transformation brand of the Capgemini Group, we are seeking a Managing Consultant for our AI & Enterprise Automation team. This role is pivotal in driving AI-first transformation programs on the ServiceNow platform, enabling clients to enhance their operational efficiency and productivity.

Your Role

In this position, you will define and deliver AI-driven transformation initiatives, acting as a techno-functional subject matter expert. You will collaborate closely with senior stakeholders to position ServiceNow as a strategic platform for autonomous enterprise operations.

Key Responsibilities

• Lead the definition and delivery of AI-first transformation programs utilizing the ServiceNow platform.
• Serve as a techno-functional subject matter expert, assisting clients in designing, implementing, and scaling AI-enabled workflows.
• Collaborate with senior stakeholders to position ServiceNow as a platform for enhancing autonomous enterprise operations and productivity.
• Define and shape enterprise AI strategies and roadmaps that leverage ServiceNow capabilities.
• Advise senior stakeholders on AI operating models, governance, risk, compliance, and realization of AI-driven business value.
• Translate business requirements into effective AI-enabled workflow solutions.
• Design and support the implementation of AI Control Tower for lifecycle management, governance, and observability.
• Create agentic AI workflows that enable autonomous execution and define data, integration, and workflow architectures for AI-enabled solutions.
• Support the adoption of Employee Works capabilities, leveraging conversational AI and knowledge orchestration.
• Contribute to the delivery of comprehensive transformation programs and ensure solution quality through governance and best practices.
• Participate in business development activities, including proposals, RFPs, and client pitches focused on AI-led transformation.

Your Profile

• A minimum of 10 to 15 years of proven experience in technology-enabled transformation or consulting.
• Strong familiarity with the ServiceNow platform, with multi-module exposure preferred.
• Experience in AI, automation, and digital transformation initiatives.
• Technical and functional expertise in at least two of the following areas: ServiceNow consulting or implementations, AI/GenAI/automation use cases, conversational AI/virtual agents, enterprise architecture, data, or integration.
• Understanding of AI governance and responsible AI principles, as well as workflow design and process automation.
• Strong stakeholder management skills, with the ability to engage effectively with senior clients.
• Capability to translate technical concepts into business outcomes and contribute to proposals and sales activities.
• A collaborative mindset and ability to work within cross-functional teams.

What You’ll Love About Working Here

Capgemini Invent is recognized for its commitment to inclusion and employee wellbeing. We offer flexible working arrangements and have initiatives in place to support mental health and wellbeing. Our company has been awarded the ‘Glassdoor Best Places to Work UK’ accolade for five consecutive years, reflecting our dedication to creating a positive work environment.

Need to Know

While your office base may be in London, Manchester, or Glasgow, flexibility in assignment location is essential, as the role may require travel at short notice. We provide a competitive remuneration package that includes flexible benefits options tailored to your personal circumstances.

Degree Requirement: Not Specified

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