Head of Operations Australia & New Zealand

Job Description

Head of Operations Australia & New Zealand

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Head of Operations – Creative Technology, Sydney or Melbourne

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• Location options: Botany, Sydney NSW, Scoresby Vic
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• Part of a global organisation – NEP Worldwide Network
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• Live Events Industry
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Creative Technology (CT), part of the NEP Group, is a global leader in production and technology solutions for the live event industry, including concert touring, festival, sports, broadcast, studio and corporate sectors. With offices in Auckland, Brisbane, Melbourne, Perth and Sydney, our mission is to deliver superior technical solutions with unmatched service quality.

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We are seeking a full-time Head of Operations for Australia & New Zealand with expert operational and technical knowledge of AV systems and a passion for delivering exceptional live event experiences. Based at either our Botany (Syd) or Scoresby (Melb) warehouse, you will play a key role in our overall operations – from pre-production, resourcing through to on-site delivery and pack-down.

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What You'll Be Doing:

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• Overseeing all operational activities across the organisation.
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• Lead a high-performing operations team across multiple locations, fostering a unified collaborative culture.
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• Collaborating with account and project managers, technical, warehouse, and crewing teams to ensure smooth project delivery on a range of technical equipment requirements
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• Work with Senior Leadership to align operational processes with company goals.
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• Support the development, implementation, and communication of Workplace Health and Safety (WHS) procedures, ensuring compliance with legislative requirements
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• Maintain up-to-date technical knowledge of inventory and maintenance schedules.
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What We're Looking For:

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• Proven experience in live events or broadcast environments
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• Strong technical understanding of production systems
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• Strong working knowledge of logistics for shipping equipment by road and sea, domestic and international.
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• Experience leading and managing teams of people in both administrative and technical roles
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• Ability to work well under pressure and communicate clearly
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Highly Regarded:

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• Experience with ERP software (we use EasyJob )
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• Prior experience or a strong understanding of the touring, corporate AV, studio or large-scale event environments
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About you:

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• Operationally and technically driven, hands-on and solutions-oriented
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• Reliable, professional and self-managed
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• Strong communicator – both in teams and directly with clients
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• Passionate about the live events industry and working collaboratively on high-profile productions
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• Committed to continual learning , and the development of others
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What We Offer:

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• Opportunities to work on world-class productions across the APAC region
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• A vibrant, supportive team environment with a focus on innovation and excellence
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• Employee recognition , wellbeing resources , and resources associated with NEP's global career network such as salary continuance insurance
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