ServiceNow Solution Architect

Job Description

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Atturra is seeking an experienced and motivated ServiceNow Platform Architect to join our growing ServiceNow practice.

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This role is ideal for a certified ServiceNow architect who is passionate about helping organisations move beyond traditional ITSM and leverage the platform to design and deliver end-to-end workflows across their entire business and technology landscape.

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You will operate as a senior technical leader, combining hands‑on delivery with architecture ownership and pre‑sales solutioning. While this role aligns to a principal‑level capability, we are open to individuals who may have taken different paths to get there — particularly those with strong architectural thinking, curiosity, and a desire to grow.

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\nResponsibilities: \n
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• Act as the technical design authority for ServiceNow implementations, owning end-to-end solution architecture including platform security
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• Design scalable, secure, and maintainable solutions aligned to:
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• ServiceNow best practices and roadmap
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• Government and regulatory requirements
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• Own architectural decisions across:
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• Integrations
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• CMDB
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• Security and access controls
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• Performance and scalability
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\nHands-On Delivery \n
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• Contribute directly to delivery, balancing architecture leadership with hands‑on implementation
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• Ensure solutions are practical, implementable, and aligned to real customer outcomes
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\nEnterprise Workflow Design \n
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• Help customers design and implement workflows that extend across both business and technology domains
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• Move beyond ITSM and support adoption across broader ServiceNow capabilities and enterprise use cases
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• Translate business challenges into platform‑enabled solutions that deliver measurable value
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• Lead requirements and co‑design workshops with business and technical stakeholders
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• Operate as a trusted technical advisor to senior stakeholders
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• Contribute to pre‑sales activities including:
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• Technical inputs to proposals and estimates
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• Customer presentations and bids
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• Support the shaping of solutions that align to customer outcomes and Atturra capabilities
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\nQuality & Security Ownership \n
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• Ensure solutions meet defined quality standards and architectural guardrails
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• Identify and mitigate technical and security risks early in the delivery lifecycle
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• Support the growth and maturity of the ServiceNow practice through:
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• Development of reusable assets and architectural patterns
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• Coaching and mentoring of consultants and developers
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• Contribute to a culture of technical excellence and continuous learning
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\nWorking Conditions: \n
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• Permanent full time or contract
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• Open to all major locations e.g., Sydney/Canberra/Melbourne/Brisbane/Perth
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\nWhat will make you successful in this role? \n
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• Strong experience working on the ServiceNow platform in an architect or lead technical role
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• Ability to balance architecture leadership with hands‑on delivery
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• Experience working in customer‑facing consulting environments
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• Strong facilitation skills for requirements and co‑design workshops
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\nArchitectural Thinking \n
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• Deep understanding of:
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• ServiceNow platform architecture
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• Integrations and data modelling
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• Security, performance, and scalability
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• Ability to design solutions that connect workflows across enterprise systems and functions
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\nMindset & Approach \n
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• A platform‑first thinker who sees ServiceNow as more than ITSM
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• Passion for helping customers transform how work gets done
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• Strong communication skills and ability to engage diverse stakeholders
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• Growth mindset with a willingness to continue developing capability
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\nMandatory Requirement: \n
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• ServiceNow Certified Technical Architect (CTA)
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\nHighly Desirable: \n
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• Experience with ServiceNow NowCreate methodology
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• Experience across one or more of:
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• Customer Service Management (CSM)
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• Public Sector Digital Services (PSDS)
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• Core Business Suite (CBS)
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• Workflow Data Fabric (WDF)
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• Exposure to government or highly regulated environments
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\nEligibility & Clearance: \n
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• Australian Citizenship with an existing security clearance (e.g. Baseline or NV1) is highly desirable
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• Permanent Residents will be considered
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\nWhy is this an exciting opportunity? \n
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Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

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We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.

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Our Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small‑scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.

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This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

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\nWhat our people say: \n
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“We are working towards a very bright future.”

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“It's a company with vision and a promising future.”

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\nWhy you’ll love working here \n
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\nCulture of possibility \n
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At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

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\nA strong set of company values \n
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Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

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\nValuable employee benefits \n
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• Employee benefits, recognition, and wellbeing platform
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• Career growth via succession planning, internal promotions, and mentorship opportunities
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• Ongoing investment in professional development through industry and technology certifications, and study assistance
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• Mental health support through our Employee Assistance Program
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• Support for family and caring responsibilities, including paid parental leave
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• Employee referral program, with monetary incentives offered
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\nCommitment to Diversity, Equity, and Inclusion \n
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At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

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We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

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\nWhat our people say: \n
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“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

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