Campus Experience Coordinator - Glen Waverley

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

• Be the first point of contact for student and parent enquiries - in person, online, and over the phone
• Greet and assist families on campus with warmth, professionalism, and care
• Support students during class times and ensure their experience runs smoothly
• Manage scheduling, rescheduling, invoicing, and general queries with accuracy
• Keep campuses organised - from classrooms and reception to resources and stock levels
• Handle daily admin tasks such as record-keeping, printing, and basic operational support
• Troubleshoot minor issues and (???)
• Maintain tidy systems and accurate documentation
• Share ideas to improve campus service and student experience

What You Will Bring

We’re looking for genuine, people-focused communicators who bring energy, empathy, and reliability.

You’ll thrive if you bring:

• Warmth and care for families - you love helping others
• Energy and enthusiasm - you bring positive vibes to campus
• Excellent communication - clear, confident, and friendly
• Proactive mindset - you take initiative and find solutions
• Attention to detail - you keep things running smoothly
• Reliability and commitment - families count on you

Experience that helps:

• Previous experience in customer service, hospitality, retail, or call centres
• Familiarity with the VCE system or having been a VCE graduate yourself
• Currently studying or holding a degree in Commerce, Business, or related field

Why You Will Love It

• Flexible, hybrid working environment with on-campus engagement
• Monthly wellbeing allowance + Employee Assistance Program (EAP)
• Personalised mentorship, training, and feedback to strengthen communication and service skills
• A fun, fast-paced environment where no two days are the same
• Career growth opportunities in a rapidly expanding education company
• Work that truly matters - helping students and families feel supported every step of the way
• Competitive hourly rate ($30 per hour + super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.

#J-18808-Ljbffr