Are you a passionate hospitality leader who thrives in a fast-paced environment and loves creating exceptional guest experiences?
We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.
You will help bring the Holiday Inn promise of “Making Our Guests Smile” and IHG's True Hospitality philosophy to life every day.
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● At least 2 years of previous Front Office leadership experience.
● Strong guest service and problem-solving skills.
● Excellent written and verbal communication skills.
● The ability to remain calm and make sound decisions under pressure.
● Strong organisational and time-management skills.
● Experience with hotel systems such as Opera/PMS and UKG is highly regarded.
● A passion for coaching, developing and engaging team members.
● A valid RSA certificate.
● Current First Aid/CPR certification.
● A Diploma or Degree in Hotel Management/Hospitality is highly regarded.
● Must be fluent in spoken and written English.
● Long periods of standing in the front desk areas and occasional lifting of heavy items.
● The flexibility to work across a 7-day roster, including mornings, evenings, weekends and public holidays.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
If you are ready to take the next step in your hospitality leadership career and help our guests Make Memories, Not Just Stays, we'd love to hear from you.
Apply now and become part of the Holiday Inn family.
Duty Manager • Dandenong, VIC, AU
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