Field Service Engineer - Sydney

Job Description

Join a Growing Global Team
\n systemsGo is expanding rapidly and we're looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you're dependable, curious, and excited by new challenges, this is your opportunity to work with a dynamic, multicultural team and grow your skills in a supportive environment.

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At systemsGo, we're recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.

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What You'll Do

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• Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
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• Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
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• Install, configure, and test computer and network systems for projects.
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• Assist with engineering tasks under the guidance of Service Delivery Manager.
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• Communicate effectively with clients and internal teams about system status and requirements.
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• Monitor and elevate critical issues to management when necessary.
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• Support the sales team by gathering technical information during client visits.
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• Follow systemsGo's methodologies to deliver consistent, high-quality service.
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• Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.
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What We're Looking For

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• Diploma/Degree in Computer Science, Information Technology, or related field.
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• 3+ years' experience in IT end-user support or service delivery.
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• Hands-on experience with office IT environments (PCs, printers, peripherals).
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• Knowledge of network infrastructure (cabling, circuits, network devices).
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• Strong customer service skills—able to explain technical issues clearly and summarize results effectively.
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• Ability to work independently and as part of a team, following instructions to completion.
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• Solid problem-solving skills and a proactive approach to learning.
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• Language: Professional English required
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Technical Skills

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• Microsoft certifications (Windows 7/8/10 MCP/MCITP, MCSA/MCSE) highly desirable.
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• Office 365 administration experience.
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• Video conferencing support (Cisco WebEx, Zoom, Polycom).
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• Windows Server and Microsoft services (AD, DNS, DHCP, WSUS, GPO).
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• Networking experience (firewalls, switches).
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• Familiarity with VDI, Microsoft Azure, MDM solutions.
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• Project coordination experience is a plus.
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