Operations Improvement Manager

Job Description

Lead operational excellence. Shape performance. Drive meaningful change.

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Who We Are

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Zinfra is a leading partner in the design, build, operation and maintenance of Australia's energy and utilities infrastructure. Delivering an annual portfolio of more than $1.2 billion, our work helps keep energy flowing safely and reliably to communities across Australia while supporting the nation's energy transition.

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With a workforce of more than 2,800 people, we deliver complex infrastructure, asset management and field services across Australia's east coast. Our people draw on deep industry experience, an unwavering commitment to safety, and practical innovation to deliver the right outcomes for our clients and communities.

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About The Role

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Reporting to the Operations Manager, you'll play a key leadership role in improving how we deliver critical works across the contract. From planned programs and customer connections through to fault response and emergency works, you'll help ensure our teams are safe, supported and set up for success.

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Working closely with operational leaders, support teams and our client, you'll identify opportunities to improve performance, strengthen capability and embed continuous improvement. You'll influence positive change, build strong relationships and help create a culture where people can do their best work.

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This is an opportunity to make a real impact, lead improvement initiatives and contribute to high-performing operational outcomes that benefit our people, customers and communities.

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Key Attributes

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• Operational Execution – Delivers safe, efficient and high-quality operational outcomes.
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• Communication – Strong interpersonal, written and verbal communication skills.
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• Continuous Improvement – Identifies opportunities to improve efficiency and performance.
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• Problem Solving – Proactively addresses challenges and removes barriers to success.
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• Relationship Building – Builds trusted partnerships with stakeholders at all levels.
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• Results Focused – Self-motivated, organised and committed to achieving outcomes.
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• Resilience – Remains effective and adaptable in dynamic operational environments.
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• Collaboration & Influence – Works inclusively with others to achieve shared goals.
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• Adaptability – Responds positively to change with sound judgement and awareness.
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• Professionalism – Consistently models safe, respectful and accountable behaviours.
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About You

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• Extensive experience in construction, maintenance and field operations environments.
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• Strong understanding of commercial and financial drivers within contract-based operations.
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• Knowledge of electricity distribution networks (highly regarded).
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• Minimum 5 years' operational leadership experience.
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• Proven ability to lead field delivery programs and operational teams.
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• Experience in resource planning, risk management and compliance.
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Your Qualifications / Certifications & Experience

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• Certificate III or higher in Power Systems, Electrical Utilities, Project Management or a related discipline.
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• Strong knowledge of HSEQ frameworks and safety legislation.
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• Experience applying project management methodologies to deliver operational improvements.
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• Strong understanding of continuous improvement tools and ROI-driven initiatives.
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• Proficiency in Microsoft Office, SAP and digital work management systems.
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• Ability to use data and reporting insights to support operational decision-making.
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Why Work With Us

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What we do matters. Delivering safe and reliable energy makes a difference to people's lives across Australia every day. We are proud to keep communities connected while preparing the nation for a renewable future.

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We are a certified family-friendly workplace and offer a range of benefits that support our people at work and outside it.

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We know Zinfra is a great place to belong – but don't just take our word for it. Hear directly from our people about what it's like to build a career, make an impact and be part of the team at Zinfra.

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• Flexible and hybrid working arrangements, where role-appropriate
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• Paid parental leave and universal reproductive health leave
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• Employee Assistance Program for employees and families
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• Novated leasing, EV subscriptions and vehicle discounts
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• Recognition through our Incentivise program
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• Purchased annual leave options
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We champion and value diversity in life and work experiences, because broader perspectives strengthen our problem solving, decision making and ability to innovate.

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We welcome applications from everyone, including First Nations peoples, veterans, people living with disability and members of the LGBTIQA+ community.

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If you require adjustments during the recruitment process, please let us know.

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Recruitment Process

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During the recruitment process, you may be required to undertake pre-employment checks, including a pre-employment medical, reference checks and a national police check.