AO3 WHS Business Support Officer

• AO3 Business Support Officer– WHS Team
• Construction & Maintenance Division
• Hourly Rate: $51.12 per hour + superannuation
• QLD Government opportunity
• Initial contract from 21/09/2026 – 18/12/2026 + likely ongoing contract

About the Role
We are seeking a motivated and customer-focused Business Support Officer to join a busy and fast-paced Workplace Health & Safety Team, based in Townsville. This is an excellent opportunity for an experienced administrator who enjoys providing high-quality support services, coordinating travel arrangements and delivering exceptional customer service to a wide range of stakeholders.

Key Responsibilities:

• Provide efficient, high-quality customer service to internal and external stakeholders.
• Coordinate travel bookings including flights, accommodation, car hire, ferries and charter services.
• Manage incoming and outgoing correspondence, including phone calls and emails.
• Maintain accurate records and update information systems.
• Compile reports, documentation, registers and administrative records with a high level of accuracy.
• Develop, maintain and improve administrative procedures, manuals and registers.
• Support the team with general administrative functions and recurring operational tasks.
• Liaise with suppliers, customers and stakeholders to support the timely delivery of services.

About You
To be successful in this role, you will have:

• Previous administration experience in a fast-paced environment.
• Strong customer service and stakeholder engagement skills.
• Excellent written and verbal communication abilities.
• High attention to detail and strong organisational skills.
• Previous exposure to WHS is highly desirable
• Previous experience within construction, insurance repairs, engineering or government is highly desirable
• Demonstrated proficiency across the Microsoft Office Suite, including Excel
• Ability to prioritise workloads and meet deadlines
• A proactive approach with the ability to work both independently and as part of a team
• A current driver's licence (mandatory)

What's on Offer?

• Initial short-term government contract opportunity, with strong extension potential
• Competitive AO3 hourly rate
• Supportive and collaborative team environment
• Valuable experience within a government business area
• Immediate opportunity to contribute to an essential service delivery team
• Dedicated recruitment consultant, EAP, and access to corporate discounts!

Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1678953

Reference number: 1678953
Profession:GovernmentGovernment

Company: empire group
Date posted: 7th Sep, 2026