Job Description
Job Description
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Become part of our thriving, multi-outlet venue as a Trainee Supervisor across Bar, Restaurant, Bottleshop, OR Gaming. You'll develop your leadership and operational skills through our structured performance framework, working closely with our General Manager, with a clear pathway into a full-time Supervisor role.
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What You'll Do:
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\n - Use your hospitality experience and technical knowledge to quickly learn and adapt to our venue operations.
\n - Supervise venue operations (bar, restaurant, retail or gaming) in a fast-paced environment.
\n - Motivate staff to deliver outstanding customer experiences in a high-energy setting.
\n - Work closely with management to support promotions, entertainment, and functions that drive sales and enhance the venue experience.
\n - Manage cash handling and POS procedures, ensuring accuracy in till reconciliation.
\n - Handle customer feedback and inquiries professionally, helping build a welcoming and memorable atmosphere for locals and visitors.
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About the Employer
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Located in the heart of Mount Isa, Isa Hotel & RedEarth Boutique Hotel are premier destinations for both locals and travellers seeking comfort, style, and exceptional service.
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The Isa Hotel offers a dynamic country pub experience with its Rodeo Bar & Grill, Liquor Warehouse, premium Gaming Room, and comfortable accommodation. The RedEarth Boutique Hotel delivers a more refined experience, featuring a fine dining restaurant, cocktail bar, bottleshop, and boutique accommodation. Together, our venues provide a complete and diverse hospitality offering for our guests.
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About the Candidate
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The Isa Hotel & Red Earth Hotel in Mount Isa is on the lookout for motivated and experienced hospitality professionals to join our Trainee Supervisors Program.
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\n - Experience working in a fast-paced hospitality environment (bar, restaurant, bottleshop, gaming room).
\n - Previous experience leading, coaching, or supporting hospitality teams on shift (desirable).
\n - Genuine motivation to build a long-term career in hospitality, with a pathway into management.
\n - Strong customer service focus with the ability to train staff.
\n - Reliable, eager to learn, and a team player.
\n - Current QLD RSA and RSG (or ability to obtain).
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Work Environment
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\n - Full-time opportunities available, offering a competitive salary and accommodation provided.
\n - Clear career growth with a tailored development plan to fast-track career to a Supervisor role.
\n - Future opportunities in hospitality management: Duty Manager, Assistant Manager, Retail Manager etc.
\n - Exposure to large-scale hospitality events, including the world-famous Mount Isa Rodeo.
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