Supplier Relationship Manager

Your purpose

The Supplier Relationship Specialist is a crucial role within the Procurement team, focused on strengthening supplier relationship management (SRM) governance and monitoring across the organisation. This role acts as a center of expertise, supporting Account Executives and Contract Owners in embedding best practices for managing existing key supplier relationships, particularly those deemed high-risk, high-value, or material.

The successful candidate will be a highly motivated and experienced professional with a proven track record in supplier relationship management, governance, and risk mitigation, ideally within the insurance or financial services industry.

This role does not own the supplier relationships directly; instead, it empowers the existing relationship owners. This role focuses on the strategic direction and implementation of the Supplier Risk Management Policy and Operational Framework, leveraging the support of the Governance and Reporting Officer for data collection and report generation, and working in close collaboration with Procurement Specialists who manage the sourcing and selection process of high value or material suppliers.

The role

• Shape Governance: Contribute to the development and ongoing maintenance of our comprehensive SRM governance framework, including policies, procedures, and best practices.

• Provide Expertise: Offer expert guidance and strategic support to internal stakeholders on managing critical suppliers, covering performance, risk, and dispute resolution.

• Drive Performance Monitoring: Define strategies for post-contract award performance monitoring, collaborating on data analysis to provide insightful reporting to stakeholders.

• Manage Risk: Develop and implement robust risk management strategies for key suppliers, identifying potential risks, overseeing mitigation, and maintaining our risk register.

• Optimise Contracts: Provide strategic guidance on contract management best practices, ensuring alignment with SRM governance and focusing on complex contract reviews.

• Seamless Integration: Collaborate closely with Procurement Specialists to ensure smooth transitions from sourcing to ongoing supplier relationship management.

• Build Capability: Design and deliver training programs to upskill Account Executives and Contract Owners in SRM best practices and tools.

• Continuous Improvement: Drive the continuous review and enhancement of SRM governance, leveraging feedback, industry insights, and performance data.

• Engage Stakeholders: Build and nurture strong relationships with internal stakeholders across all levels of the business, fostering a culture of effective supplier management.

What experience you’ll bring

Your Expertise:

• A deep understanding of Supplier Relationship Management best practices and governance frameworks (highly desirable).

• Sound knowledge of contract management principles and practices.

• Exceptional communication, interpersonal, and stakeholder management skills.

• Strong analytical and strategic thinking capabilities.

• Proven ability to influence and persuade stakeholders to adopt new processes and practices.

Your Background:

• A Bachelor's degree in Business, Supply Chain Management, or a related field.

• A CIPS qualification is highly desirable.

• A minimum of 5 years of experience in supplier relationship management, governance, and risk management, ideally within the insurance or financial services industry.

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

• Work flexibility - with options to work from home two days per week.

• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

• Grow with us - we’ve got learning and professional development opportunities to suit everyone.

• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.