Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity.
About the Role
At Super Retail Group, our purpose is to inspire and equip everyone to live their passion every day!
As a result of internal progression, an opportunity has become available for a Technical Support Analyst to join our team. In this role, you will play a key part as the front line and face of Digital and Technology (D&T), providing exceptional technical support and service to our customers.
Acting as the first point of contact for technical support, you will provide prompt, professional, and friendly assistance through telephone, kiosk, and other support channels. This role is suited to a customer-focused IT professional who enjoys troubleshooting technical issues, delivering exceptional service, and building strong relationships with users. You will be part of a collaborative environment, helping to ensure a seamless support experience while contributing to the ongoing reliability and performance of technology services.
Your areas of accountability will include, but not be limited to:
This role is based at our Strathpine Support Office in Brisbane, with a full-time onsite presence required five days per week.
About you
We are seeking a customer-focused IT professional who enjoys providing hands-on technical support and takes pride in delivering a seamless end-user experience. With strong problem-solving skills and attention to detail, you can effectively manage technology assets throughout their lifecycle while working collaboratively in a fast-paced environment.
You are self-motivated, capable of working under pressure and using your own initiative with minimal supervision. As a collaborative team player, you actively contribute ideas and suggestions for continuous improvement and are committed to delivering high-quality customer service and technical support.
In addition, you bring:
WHY JOIN US?
Our Culture of Inclusion
Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
How to apply
Interested candidates for this role should apply by following the links and sending your resume.
Technical Support Analyst • Strathpine, QLD, AU
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