Customer Service Representative 7am-3pm | Call Centre
Customer Service Representative - Call Centre | Norwest | Hybrid | 7am - 3pm.
We are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest working from 7am - 3pm.
This is a fantastic opportunity to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.
The Role Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.
You can expect to:
- Handle approx. 30–40 inbound calls per day
- Investigate and resolve customer concerns, following clear processes
- Receive comprehensive training before going live on the phones
- Work closely with your team and manager to deliver a high standard of service
- 3/2 Hybrid Split
- Update records and prepare correspondence in line with company procedure
We’re looking for people who:
- Have strong customer service or call centre experience
- Can stay calm, empathetic, and solution-focused under pressure
- Are polished in communication (written and verbal) with a professional presentation
- Thrive in a fast-paced, structured environment
- Have full Australian working rights
To Apply:
If you’re ready to make a difference in a dynamic customer service role, apply now for an ASAP start. We look forward to hearing from you!