Receptionist & Petcare Attendant

Job Description

We are looking for an experienced Receptionist with a passion for providing first class customer service to join our team! In this role, you will be the first point of contact for the kennels, playing a vital role in creating a welcoming and professional environment for staff, clients and visitors.

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At Country Pine Kennels & Cattery, we are passionate about providing a safe, fun, and loving environment for Dogs & Cats while their owners are at work or away. Our state-of-the-art facility offers a variety of activities, socialization, and care for dogs of all breeds and sizes. We believe in creating a positive experience for both our furry guests and their human companions.

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Key Responsibilities:

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• Ensuring the reception area is presentable at all times
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• Daily correspondence with staff and clients
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• Maintaining pet records
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• Cleaning & caring for boarding cats'
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• Petcare, Dog Training & Cattery Social Media content daily management
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• Coordinating dog training dogs and van runs
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• Phoning Training Clients and making Bookings Daily
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• Manage and coordinate end of month Dog Training reporting
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• General administrative duties as needed
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• Liaising with clients and their pets in a professional and friendly manner
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• Answering phone calls and handling inquiries promptly and effectively
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• Monitor and maintain email accounts with a view of prioritising, escalating, and distributing general correspondence in a timely manner
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• Managing general administrative duties, including coordinating office systems and maintaining confidentiality
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• Assist with account management with end of month, invoicing and purchase orders
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• Ensuring professionalism in all interactions and maintaining high standards of service
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• Communicate regularly with pet owners about their pets' activities and behaviors during the day
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Qualifications:

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• Relevant experience in an office administrative, reception role
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• Highly developed interpersonal skills and the ability to engage effectively with clients
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• Strong time management and organisational skills, with the ability to prioritise, multitask, and meet deadlines independently
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• High accuracy and data entry skills
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• A collaborative mindset, with the ability to work independently when required
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• Passion for dogs and animal care.
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• Fun & Enthusiastic on Social Media content with Dogs, Cats & Dog Training
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• Flexible schedule, including availability on weekends and holidays
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• Available for 7pm finish Monday to Friday
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• Australian Drivers License
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What We Offer:

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• A fun and supportive work environment with fellow animal lovers.
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• Opportunities for growth and advancement within the company.
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• Competitive pay and employee benefits.
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• Employee discounts on services and products.
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Join us in creating a joyful and safe haven for our furry friends at Country Pine Kennels & Cattery!