Customer Fulfilment Associate

Job Description

Customer Fulfilment Associate

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Location: Bankstown
\n Job Type: Full-time
\n Department: Supply Chain & Logistics
\n Salary: $70,000-$75,000 p.a.

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Kick-start your career in logistics and supply chain with a global leader.

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At Refresco, we're not just moving products — we're delivering quality, reliability, and outstanding service to our customers every day. We're seeking an organised, detail-oriented Customer Fulfilment Associate to join our friendly, fast-paced team of four, helping to keep our warehouse and delivery operations running like clockwork.

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This role is perfect for someone who's had a taste of logistics, administration, or customer service and is ready to take the next step in their career. You'll gain hands-on experience, work closely with multiple teams, and have opportunities to grow your skills in supply chain and customer fulfilment. It's ideal for someone eager to develop and grow - whether that means understanding the foundations of an FMCG business or working in a strong team with both horizontal and vertical career growth opportunities.

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What You'll Be Doing

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• Preparing and processing daily orders, picklists, and dispatch paperwork.
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• Scheduling deliveries with transport carriers and confirming details.
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• Keeping delivery records up to date in systems like Microsoft Dynamics.
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• Handling freight documents, CHEP dockets, and pallet reconciliations.
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• Updating delivery trackers and communicating changes to the team.
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• Helping resolve delivery delays, shortages, or issues.
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• Assisting with reporting and process improvements.
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• Keeping your workspace safe, clean, and organised.
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What You'll Bring

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• Year 12 certificate or some experience in logistics, administration, or customer service.
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• Good numerical skills and high attention to detail.
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• Clear written and verbal communication skills.
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• Confidence with Microsoft Office - especially Excel, Outlook & Word.
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• Ability to work both independently and as part of a team.
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• Strong time management and organisational skills.
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• A proactive, can-do attitude and willingness to learn.
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• Driver's licence (preferred but not essential).
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The Tools You'll Use

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• Microsoft Excel, Outlook, Word.
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• Warehouse & Transport Management Systems (e.g., Microsoft Dynamics).
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• Freight scheduling platforms and online delivery trackers.
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Why You'll Love Working Here

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• We're continually investing in our people and our deep focus on supply chain.
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• A supportive team environment where you can learn from experienced professionals.
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• Hands-on training to grow your supply chain and logistics skills.
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• Opportunities to progress your career in a global business.
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• The satisfaction of seeing the direct impact of your work every day.
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Before an offer of employment, you'll need to complete a pre-employment health assessment relevant to the role.