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Adaptalift Group
Customer Service Specialist - 12 Month ContractAdaptalift Group • Dandenong, AU
Customer Service Specialist - 12 Month Contract

Customer Service Specialist - 12 Month Contract

Adaptalift Group • Dandenong, AU
2 days ago
Job description
  • Customer Service
  • Customer Solutions Consultant
  • Springvale VIC
  • Fixed Term Full Time

7/9/2026

  • Join a fast-paced, supportive and customer-focused team
  • Based in Springvale. Monday to Friday
  • Retail, fuel & grocery discounts + milestone celebrations

About Us

Adaptalift is one of Australia’s largest and fastest growing materials handling hire and sales companies. With over 40 years of heritage as a privately-owned, family-operated business, we employ over 600 people across Australia and New Zealand. Our team members enjoy making a difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.

About The Role

Due to ongoing growth, we have an exciting opportunity for a motivated and customer-focused professional to join our Customer Solutions Team, based at our National Corporate Head Office in Springvale.

This is a contract position, offered for 12 months starting immediately. The position is located in Springvale, working Monday to Friday, 9:00am–5:00pm and will be 10:00am-6:00pm during daylight saving.

What You’ll Be Doing

  • Acting as the first point of contact for customer phone enquiries across Australia
  • Managing inbound calls including orders, product enquiries, quotes, service requests and general problem-solving
  • Maintaining and updating customer records accurately within our CRM system
  • Identifying trends in customer issues and recommending improvements
  • Providing feedback to support continuous improvement within the team

About You:

  • Previous customer service experience (industrial or commercial contact centre experience highly regarded)
  • Excellent communication skills with a professional phone manner
  • Intermediate computer literacy including CRM systems and MS Office Suite
  • High attention to detail and strong organisational skills
  • Solutions-focused mindset with confident problem-solving ability

Does this sound like you?

This is your opportunity to step into a permanent, full-time role with long-term stability and progression.

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Customer Service Specialist - 12 Month Contract • Dandenong, AU

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