Assistant Customer Service Manager
Nero Bathrooms International is looking for an Assistant Customer Service Manager to join our team in Carrum Downs, Victoria.
This is a full-time position supporting the day-to-day operation of our customer service team. You will work closely with the Customer Service Manager and other departments to ensure customer enquiries, orders and issues are handled efficiently and professionally.
Key responsibilities
Respond to daily customer, trade and dealer enquiries via phone and email
Assess warranty claims and aftersales cases
Liaise with plumbers, installers and builders to diagnose reported issues
Lodge service calls with local plumbers and coordinate replacement parts or unit replacements where required
Arrange and dispatch replacement parts
What we're looking for
Previous experience in customer service, administration or a similar role
Strong communication and interpersonal skills
Good organisation and attention to detail
Confident dealing with customers and resolving issues
Able to manage multiple priorities in a busy environment
Good computer and system skills
A positive, reliable and hands-on approach
Previous experience in the plumbing, building, wholesale or related industry would be an advantage
Previous team leader or supervisory experience would be preferred, but is not essential
About us
Nero Bathrooms International is a growing Australian bathroom products business supplying customers across Australia and New Zealand.
We offer a supportive working environment, on-the-job training and opportunities to grow within the business.
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How much notice are you required to give your current employer?
- Do you have Complaint Handling experience?
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