Senior UX Designer

Job Description

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• Set and lead experience strategy at scale across complex journeys and portfolios
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• Translate enterprise strategy into cohesive, future-focused experience frameworks
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• Provide senior craft and design leadership across UX and UI outcomes
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• Own usability, accessibility, coherence and quality of design execution
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• Resolve complex design problems and establish experience guardrails
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• Partner with CX, Digital Product, Technology and senior stakeholders on experience roadmaps and backlog prioritisation
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• Guide tradeoffs based on customer value, risk and business impact
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• Embed and govern the Group Design System
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• Drive accessibility maturity and identify reusable patterns
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• Ensure consistent, scalable experiences across markets and channels
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• Use insights, validation and performance measures to reduce experience risk and improve customer and business outcomes
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• Uplift the Design Practice through leadership, coaching and continuous improvement
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• Deliver end-to-end UX and UI design across digital products, channels and services as part of a nine-month AI and automation project
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Requirements \n

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• A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT
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• Strong grounding in human centred digital disciplines
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• Extensive experience across UX, UI and user research within complex digital product or service environments
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• Expertise in experience strategy and end to end design
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• Ability to define, govern and evolve customer journeys across multiple touchpoints and channels
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• Strong hands-on design capability across web, responsive and mobile platforms
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• Exceptional attention to usability, accessibility, consistency and visual quality
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• Ability to integrate user research, data and insights into experience direction and design decisions
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• Experience using design systems to translate complex problems into scalable solutions
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• Experience working in Agile environments
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• Experience partnering with CX, Digital Product and Technology teams
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• Experience ideally within regulated or complex domains
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• Previous experience working with AI automation to leverage an uplift in process
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Core Competencies \n

Demonstrates expertise in experience strategy, UX and UI design, and user research, with a strong focus on usability, accessibility, and design quality across digital products. Proven ability to lead design initiatives, integrate insights into decision-making, and collaborate with cross-functional teams in complex environments.

Highest-signal resume keywords \n

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• Experience Strategy
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• UX Design
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• UI Design
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• User Research
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• Agile Environments
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Hard Skills \n

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• Human Centred Design
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• End-to-End Design
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• Design Systems
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• Usability
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• Accessibility
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• Responsive Design
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• Mobile Design
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• Data Integration
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• Customer Journey Mapping
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• Complex Problem Solving
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Soft Skills \n

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• Leadership
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• Coaching
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• Collaboration
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• Attention to Detail
Continuous Improvement\n

Certifications & Qualifications \n

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• Tertiary Qualification in Design
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• Tertiary Qualification in Psychology
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• Tertiary Qualification in Business
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• Tertiary Qualification in Technology
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• Tertiary Qualification in IT
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Industry Keywords \n

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• Digital Products
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• User Experience
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• User Interface
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• CX
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• AI Automation
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• Regulated Domains
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• Complex Domains
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• Design Practice
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• Experience Frameworks
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• Experience Guardrails
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