Client Growth Consultant
Join the 2026 Auscontact NSW Contact Centre of the Year!
NobleOak isa high-growth challenger brand in the life insurance industry, committed to helping Australians protect what matters most. With around 180 employees, our purpose is simple: to build and protect Australian wealth with integrity.
NobleOak was proudly recognised as the 2026 Auscontact NSW Contact Centre of the Year, reflecting our commitment to exceptional customer experiences and a strong team culture.
Job Description
The Role:
We are seeking threeClient Growth Consultants to join our award-winning Client Growth team. In this role, you'll play a keypartin helping Australians make informed decisions about protecting their financial future.
You'll own the customer journey from initial enquiry through to application submission, providing expert guidance, outstanding service and a seamless experience every step of the way.
Working with customers who have already expressed interest in our products through inbound enquiries and marketing campaigns, you'll combine your sales skills, relationship-building ability and customer focus to deliver great outcomes for both our customers and NobleOak.
What You’ll Be Doing:
- Responding to inbound enquiries and providing customers with clear, accurate and compliant information
- Contacting qualified leads generated through our website and marketing campaigns
- Managing your own sales pipeline and customer follow-up activity
- Building trust and rapport while helping customers understand their life insurance options
- Guiding customers through the application process from enquiry to submission
- Achieving sales, service, productivity and quality targets
- Maintaining accurate customer records and documentation
- Ensuring every interaction meets regulatory, compliance and quality requirements
- Using systems including Oakey and Genesys to manage customer engagement efficiently
- Participating in ongoing training, coaching and development opportunities
Desired Skills and Experience
What You Bring:
- Experience in a sales, contact centre, customer service or phone-based environment
- A proven ability to achieve or exceed targets
- Strong communication and relationship-building skills
- Confidence navigating customer objections and sales conversations
- A genuine passion for helping customers
- Resilience, adaptability and self-motivation
- Strong attention to detail and commitment to quality
- Experience using CRM systems and sales technology
- A positive attitude and desire to contribute to a high-performing team culture
Why Join Us?
- Join an award-winning team - Be part of the 2026 Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals.
- A culture people want to be part of - Our success starts with our people. We pride ourselves on creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed.
- Purpose-driven work - Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones.
- Career development and growth - You'll receive ongoing coaching, training and support to help you build your capability and progress your career.
- Recognition and reward - We celebrate success, recognise contribution and provide opportunities for our people to thrive.
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