Group Travel Manager - North Sydney, Nsw

Job Description

Based in North Sydney, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings & Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

A successful applicant will:

• Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
• Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
• Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
• Be an excellent communicator and maintain a high level of professionalism, Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

About the Candidate

• Have excellent time management skills and ability to multitask to meet deadlines
• Have excellent project management skills
• Show an adaptability to changing work environments and stakeholder requirements
• Work as a team member or individual to complete all related project functions related to servicing the client.
• Maintain favourable working relationships with key internal and external stakeholders
• Demonstrate a proactive approach in providing solutions to complex logistical challenges
• Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
• Based in North Sydney

All About You

• GDS: SABRE - essential
• Microsoft Office skills - specifically excel - essential
• Major airline group booking platforms - experience preferred
• Event Management Technology - Events Air/Cvent experience preferred
• Previous Group Travel /MICE experience (3 Years) preferable
• Previous experience in customer facing roles

Work Environment

First Year OTE $90,000 - $100,000 (comprising $55,000 base + uncapped monthly incentives) + super

Initial training wage set at $75,000pa in place for your first 6 months to ensure a great foundation

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)

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