App Moderation Team Lead - 12 month FTC

Job Description

About Us

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At Sportsbet, we're united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we're a major player internationally, but in Melbourne, Sydney and Darwin, we're a tightknit team of 1,300+ teammates (with over half in Tech & Data Science).

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Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

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We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.

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About The Role

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At Sportsbet, creating a safe, engaging and trusted experience for our customers is a team effort, and this role is right at the heart of it. As our Moderation Team Lead, you'll lead a newly created team of Community Moderators who review customer generated content in our app, while shaping the future of our moderation capability across people, processes and technology. You'll drive the strategies, systems and partnerships that help protect our customers and platforms, ensuring moderation decisions are fair, consistent and aligned to a great customer experience.

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Working closely with teams across Product, Risk, Compliance and external partners, you'll combine operational excellence with innovation, using data, automation and emerging technologies to continuously improve how we keep our communities safe. This is a unique opportunity to influence business-wide outcomes, lead meaningful change and help deliver best-in-class moderation experiences that bring excitement to life, safely.

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Responsibilities Include

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• Lead the moderation function to ensure harmful, unsafe or inappropriate content is identified and managed effectively.
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• Coach and develop a team of Community Moderators, creating a high-performing, inclusive and engaged culture.
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• Drive consistency and quality across moderation processes, standards and decision-making frameworks.
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• Monitor moderation performance, emerging trends and customer risks, using insights to improve outcomes.
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• Own and prioritise the moderation improvement roadmap, balancing customer safety, operational efficiency and business impact.
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• Partner with Product teams and external providers to deliver enhancements to moderation tools, automation and AI-enabled capabilities.
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• Act as the key relationship owner for moderation providers, ensuring strong governance, accountability and service delivery.
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• Manage incidents, escalations and remediation activities, driving sustainable improvements and risk mitigation.
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• Develop meaningful reporting, performance metrics and recommendations that inform business decisions.
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• Build trusted relationships across multiple stakeholders to influence priorities and champion customer safety.
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Please note, this is a 12 month fixed term contract

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About You

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While we are big on development and offer on the job training, we want to set you up for success. Along with a great attitude, it would be ideal that you have:

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• Proven leadership experience within moderation, trust & safety, customer operations, risk, compliance or similar operational teams.
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• Strong analytical skills with the ability to translate data and operational insights into practical improvements.
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• Experience delivering measurable improvements in operational performance, quality, automation or customer outcomes.
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• Demonstrated success managing and influencing third-party vendors or service providers.
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The Perks

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We work hard and play hard, so along with a competitive salary, here's some of our other perks:

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• 25 days annual leave (that's right, an additional week's leave!)
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• Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.
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• Weekly concierge service including free massages and nail appointments - all onsite in our Melbourne office!
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• Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events
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• End of trip facilities with onsite table tennis and pool tables
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• Discounted health insurance and free flu jabs yearly.
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Our Focus on Diversity, Equity & Inclusion

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We don't support diversity - we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.

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We'rean inclusive employer who welcomes you for who you are, as you are - so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.

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If you think you'd be a great fit but don't necessarily meet everything in the job description, please still get in touch.