Business Support Officer

Job Description

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DFP Recruitment is seeking an experienced A03 Business Support Officer/Customer Service to join a busy Queensland Government team in Townsville. This is an excellent opportunity for a highly organised administration professional who thrives in a fast-paced environment and is committed to delivering outstanding customer service.

About the Role \n

As the Business Support Officer, you will play a key role in supporting business operations and ensuring the efficient delivery of administrative and customer service functions. You will work closely with internal teams, customers, suppliers and stakeholders to provide high-quality support services.

Key Responsibilities \n

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• Deliver efficient and professional customer service to internal and external customers.
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• Be dedicated to customer satisfaction
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• Coordinate travel bookings including flights, accommodation, charters, ferries and vehicle hire.
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• Manage incoming and outgoing correspondence and telephone enquiries within required timeframes.
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• Support a high-performance team environment focused on achieving service delivery outcomes and KPIs.
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• Liaise with industry representatives, suppliers and stakeholders to ensure timely service delivery.
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• High Standards of Accuracy
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• Prepare, maintain and update records, reports and documentation with a high level of accuracy.
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• Provide administrative support and assist with enquiries in the absence of senior staff.
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• Develop and maintain procedures, manuals and registers.
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• Undertake general administrative duties as required.
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About You \n

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• Strong customer service and communication skills.
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• Previous administration or business support experience.
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• High attention to detail and strong organisational abilities.
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• The ability to manage competing priorities in a busy environment.
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• Proficiency in Microsoft Office applications.
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• A proactive approach and the ability to work effectively within a team.
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• Experience working with information management systems such as Ellipse will be highly regarded.
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Mandatory Requirements \n

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• Current Driver Licence.
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• Microsoft Applications
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• Strong Customer Service Skills
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Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise .auor and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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